“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. “
Join us for this incredible opportunity to be part of our team as Director of Operations at The Lodge at Kukui’ula located in Koloa, Kauai. Not only will you be part of a rock-star team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021!
Destination Residences Hawaii is a premier vacation rental property management company with prestigious resorts on Maui, Kauai and the Island of Hawaii: defined by people with genuine purpose, pride and sense of place. In 2019, we joined the Hyatt family. Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents.
The Director of Operations will lead the day-to-day operations or the branded rental program and vacation rental management team to provide a first-class resort experience for our guests, create a welcoming and collaborative relationship with homeowners and to care for and maintain our residences in excellent condition. The Director of Operations will foster a positive colleague culture and ensure safety and security throughout the property. The Director of Operations acts as the primary liaison with homeowners, outside vendors, realtors and the Club at Kukui`ula. As the Director of Operations of this business, you will uphold Destination Residences Hawaii (DRH) values, mission and vision statements and fully support the guiding principles set by Hyatt Hotels.
As the Director of Operations, this position is responsible for the successful field operations of the guest services/front desk, housekeeping, maintenance and owner services departments. As the premier vacation rental operator on Kauai, our team will deliver luxury services comparable to the top hotels in Hawaii. Service and care are the core of what we do and our values support a culture to achieve superior results.
You will nurture a progressive and results oriented culture through leading by example, motivating, training and holding all team members accountable to achieve property goals. Install operational efficiencies through implementation of company policies and best practices, including technology adoption and training. Achieve the financial goals of the property through diligent cost controls and a keen understanding of business forecasting in a highly variable environment.
We offer excellent benefits:
· Free room nights, Discounted and Friends & Family Room Rates at Hyatt Properties around the world. (The best in the Industry)
· Medical, Prescription, Dental and Vision Insurance
· 401K with company match
· Start earning and utilizing PTO (Paid Time Off) from your first day of work
· Employee Stock Purchase Plan
· Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Qualifications
Qualifications:
COVID-19 Safety: Hyatt Hotels and Destination Residences Hawaii follows all COVID-19 CDC and US Health department protocols for the safety of our employees and guests.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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