IAA Hiring For Account Manager at Westchester, IL, United States Full Time

Job Description

IAA, Inc. is seeking an Account Manager to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility may be required.
IAA is certified as a Great Place to Work®! We are a leading global marketplace connecting vehicle buyers and sellers. Using leading-edge technology and focusing on innovation, our unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. We are headquartered near Chicago in Westchester, Illinois and have nearly 4,500 hardworking employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.
The Account Manager is the ambassador to our customers. Responsible for working with and consulting providers on the auction process, distributing operational performance metrics, monitoring cycle times, and implementing and providing oversight for new services, processes, and geographic markets. The Account Manager will also interact with IAA field, sales, and corporate personnel. This role requires a strong level of organization and the ability to transition effectively between administrative, operational, and process-related functions. This role will report in to the Director of Account Management.

Key Responsibilities (include but are not limited to):

• Work to provide daily assistance with communication between IAA branches and provider.
• Monitor SLA compliance and work with operations team to determine cause and appropriate action plan in instances where compliance is not met.
• Handle complaints from providers and help to address any areas of concern they may have.
• Work with IAA reporting group to provide report framework on data requests from IAA operations or providers.
• Review all reporting that is provided to the provider
• Help manage relationships between IAA employees and providers

Minimum Requirements:

• Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external
• Excellent oral presentation and written communication skills essential
• Must be able to multi-task, prioritize and adjust schedule to meet multiple deadlines
• Willing to operate within a team environment
• Able to work independently and be a self-starter
• Candidate would ideally have worked or have rental &/or vehicle wholesale background.
• Position requires 30-50% travel

Educational and Certification Requirements:

• College degree or comparable work experience
• 5+ years business operations knowledge , automotive branch experience or relative experience required
• Operational experience on all IAA operating and reporting systems preferred, not required

In return for your excellent skills and abilities, Customer Service Representatives are offered a benefits package including: health insurance, 401K, Short and Long Term Disability, Life Insurance/AD&D, paid holidays and vacation.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)