Illumina, Inc. Hiring for Sr. Engineer, Support Engineering at San Diego, CA Full Time

Senior Engineer, Support Engineering, Engineering Sequencing Systems

This Support Engineering role resides within our Systems Engineering group and is part of Illuminas Product Development organization. This Engineer plays a key role in enhancing Illuminas unparalleled customer experience by championing the concepts of Serviceability and Supportability in the development and release of new products.

For this specific position, we are looking for the right candidate to focus on the development of innovative service and support strategies, product features and workflows that enable our global Service and Support teams to provide our customers with Illuminas world-class support.

Candidates shouldpossess strongorganizationaland communication skills tofacilitate successful product development across hardware, consumables, firmware, software, and chemistry teams.

Job Responsibilities:

• Participate on new RUO/IVD product development and commercialization teams, representing the needs of our Global Support Organization
• Maintain strong partnership with Commercial, Marketing, QA/Regulatory and Operations teams to ensure seamless transfer of new products into manufacturing and the field
• Responsible for driving the design of Illuminas products, processes and services in the areas of serviceability, supportability and usability
• Drive the implementation of customer and support design inputs and requirements on instrumentation products and End to End workflows, managing the coordination and execution of related testing and documentation.
• Development and implementation of global service and support strategies.
• Participate in the planning, execution and support of alpha and beta testing for new instrumentation, software and reagent products.
• Perform analysis and develop reporting on the field performance, serviceability and reliability of both new and on-market products
• Facilitate the development of Service BOMs, FMEAs, Risk Assessments and design documentation (DHF/ DMR)
• Develop hands-on experience with Illuminas instrumentation and software products and workflows.
• Lead multidisciplinary teams across multiple global sites to address project, organizational and business needs.
• Work with our Commercial partners in Technical Writing and Training to develop comprehensive and transferable product expertise for both our customers and Field teams.
• Assist with the development of key group processes that support our mission of building world-class genetic analysis products and services.
• Occasional travel (up to 15%).

Requirements Skills and Experience:

• Typically requires minimum of 6 years of related industry experience. Degree preferably in Engineering, Materials Science, or related field.
• Experience with product development and/or support in a regulated and non-regulated environment
• Strongteamwork,communication and influential skills to help team members work toward common goals
• Ability to analyze and distill complex data sets or distributed technical information intotechnicalconclusions and recommendations
• Strong technical breadth and demonstrated ability to understand and communicate technical information at all levels
• Experience in Requirement Definition and Architectures
• Experience in participating in and leading cross functional teams globally
• Highly motivated with strong problem-solving ability and approach.
• Excellent verbal and written communications skills.
• A strong commitment to delivering the Customer Experience.

Preferred Skills and Experience:

• Experience in development of next generation sequencing and/or molecular diagnostic products
• Fluency in the methods and vocabulary of nucleic acid analytical techniquesand molecular biology.
• Experience supporting customers directly or supporting customer-facing teams
• Understanding the Clinical and Regulatory landscape as it pertains to product development (FDA 510k, ISO13485, ISO 14971, 21 CFR Part 11, IEC 60601 and AAMI standards)

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf