ILS Relocation Hiring For Operations/move Dispatcher at Louisville, KY, United States Full Time

Job Description

Established and growing, multifaceted relocation company in Louisville, KY seeks experienced Operations/Move Dispatcher to dispatch and track around 15 vehicles and 20-40 employees a day while coordinating other operational activities. As our Operations/Move Dispatcher, you will be in direct daily contact with customers and crews concerning both local and long distance household goods moves. It is critically important to maintain contact with the leader of each crew to ensure jobs are being performed according to established guidelines in a timely fashion and that sufficient materials and equipment are available to complete the work. Additional responsibilities include, but are not limited to, the following:

• Schedules and dispatches crews, providing oversight to ensure all necessary labor, materials, and equipment arrive at each job site in a timely manner
• Receives and maintains communications with crews regarding job status, problems, customer satisfaction, payment, etc.
• Upholds and enforces company standards and policies such as attendance and uniforms
• Calculates and communicates move charges to crews, processes credit card payments, and relays authorization numbers
• Conducts daily truck checks upon their return to base for cleanliness, maintenance, and security reasons
• Enters and updates notes, information, and/or documentation into electronic records

This position requires strong leadership, motivation, and discipline, as well as a positive, service-oriented attitude, exceptional problem-solving skills, and an ability to physically assist both movers and packers with their daily responsibilities as may be necessary in a demanding work environment.Additional Requirements:

• Experience in the household goods (HHG) and/or relocation industry is a plus but is not required
• Previous dispatching experience along with strong interpersonal and organizational skills
• Ability to lift at least 50 lbs. without assistance
• Valid driver’s license with no major violations or at fault accidents in the last 3 years
• A “lead by example” mindset with an always positive outlook
• Strong computer and investigative skills (familiarity with CRM or MS Office a plus!)
• Reliable transportation to/from work at our Louisville facility

We offer a dynamic work environment, competitive pay with benefits, professional development, and exceptional promotional opportunities for motivated individuals. For consideration, APPLY TODAY!Job Type: Full-timePay: $45,000.00 – $65,000.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Tips

Education:

• Bachelor’s (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location