Imaging Healthcare Specialists Hiring for Contact Center Representative Job at Forney, TX Full Time

Imaging Healthcare Specialists is looking for bilingual (English and Spanish) schedulers.

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With over 30 years of imaging services experience, Imaging Healthcare Specialists has earned an outstanding reputation for providing the highest quality medical imaging technology, highly specialized expertise and exceptional customer service to physicians and patients. Our experienced staff of doctors, technologists and support personnel are committed to providing the most accurate, safe, timely and caring medical imaging (such as MRI, CT, mammography and x-ray) and interventional radiology services (minimally invasive treatment for diseases and other health conditions like chronic pain).

Locations with Position Openings : Forney, Texas (Remote)

Position Status Options : Full Time

Work Schedule: Between 10:00am -8:00pm CST

Position Summary: We are looking for motivated, energetic candidates who can deliver a “best in class” patient engagement experience. The position will be responsible for maximizing efficiency through the indexing of incoming medical imaging orders, assisting patients and physicians with incoming calls and scheduling exams. Pay is $14 to $16 an hour.

Contact Center Representative Duties:

• Excels at filling the role of company ambassador with each customer contact; Ensures that the customer feels understood with any request or issue by recapping the message received; communicates what steps will be taken, by who, and when; establish themselves as a customer advocate who will help them with any follow up needs
• Manage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner. Investigates the needs of the caller to appropriately transfer the caller, if necessary.
• Provide optimum service by scheduling exams for patients efficiently and maximizing scheduling availability; Secure and schedule patient appointments according to company guidelines, using computer-based appointment scheduling systems.
• Provides service information by correctly answering questions answering questions; helping if needed; if an issue needs escalation, professionally refer complaints to the appropriate supervisor
• Maintains call center database by accurately entering and verifying information on a timely basis, updates patient information.
• Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending
• Other responsibilities as directed by supervisor and/or manager.

Qualifications

• Education and/or Experience: High School Diploma or GED
• Language Skills: Ability to read and interpret electronic and printed documents with basic medical terminology such as process instructions, safety rules, and clinical forms. Must possess the ability to effectively present information in one-on-one and small group situations to patients, clients, and other organization employees.
• Reasoning Ability: Ability to apply common sense understanding to carry out interactions with customers, while achieving objectives and outcomes.
• Computer Skills: Understanding and ability to utilize computer applications, phone system and other electronic resources as needed.
• Experience: Call Center or Healthcare setting experience preferred but not required

Why Should You Work For IHS?

• Career Development and Growth Opportunities
  • Lean Development (Enterprise Excellence)
  • Leadership Growth and Development Training
• 4 Weeks of PTO for part time and full-time team members
• Yearly Compensation Reviews
• Medical, Dental, Vison, HSA Contribution and 401k matching
• Community Involvement

http://www.imaginghealthcare.com

Our company is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.