Impact Solutions Hiring For Csr/account Manager at Garner, NC, United States Full Time

Job Description

Customer Service Representative

Printing & Packaging CSR & Account Manager

Reports To: Client Services Director

The Customer Service Representative & Account Manager will report tothe Client Services Director.

Job Overview:

The Customer Service Representative is responsible for managing job assignments from

purchase order through manufacturing until ready for final billing. The Customer Service

Representative facilitates communication between the customer and all departments on all

project information. They provide quality minded efficient and prompt service to all customers,

assists in retaining present work and present customers, and assists in obtaining new work and

new customers daily.

Primary Responsibilities and Duties:

• Responsible for working directly with customers, sales and production to ensure jobs are

completed correctly.

• Ensuring excellent relationships between production, vendors, sales and customers

requiring strong organizational work habits, good judgment, excellent communication

skills, and follow-through on time-sensitive activities.

• Create job tickets for all product operations in electronic management system as well as

work with purchasing to order raw materials; scheduling any outside services, work with

department managers to schedule and track projects through the production process.

• Personally, act as the representative on behalf of the customer in all activities.
• Must be able to appropriately communicate and interact with customers and production

managers on a day-to-day basis.

• Good judgment, an eye for quality, and knowledge of printing are necessary.
• Must be able to read and interpret customer specifications.
• Individual must be able to handle administrative activities, maintain records, reports, and

files.

• Candidate should possess excellent oral and written communication skills.

• Candidate should be proficient with basic computer skills including being able to develop

spreadsheets for data analysis.

• Candidate should possess a strong work ethic, time management skills, troubleshooting

skills, a positive attitude, and be detail oriented. Additionally, good follow through, good

planning/organizations skills, and decision-making skills are a must.

• Individual must be able to always act in a professional and respectful manner to all

internal and external customers.

Qualifications:

• English language required.

• Minimum 2 years’ experience as Customer Service Representative in a web and/or sheet-

fed printing company, or minimum 2 years’ experience in direct mail or, a 4-year degree

in printing management from an accredited college.

• Preferred 2+ years of previous customer service and/or printing experience.
• Preferred 4-year degree or equivalent combination of education and experience.

Competitive pay commensurate with experience.