INAMAX Powered by Ultra Hiring for Route/Field Manager – Omaha, NE at Omaha, NE Full Time

INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.

Position Summary

The Route Manager is responsible for overseeing the installation, service, and repair process of cash device equipment for new and existing customers. The Route Manager will create and institute detailed work instructions and amend any outdated or incorrect instructions. The Route Manager holds ultimate responsibility for the completion and maintenance of the field service manuals and equipment. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Key Responsibilities

• Manage all aspects of company’s field and warehouse operations including scheduling staff, hiring new employees, and handling customer service escalations
• Transport and count money from locations and deposit into designated bank accounts
• Maintain and repair gaming equipment for cash devices at the bench level
• Schedule and monitor daily service and route activity via CRM
• Schedule work activities and communicate with clients to ensure that projects are completed on time
• Train and supervise employees in the field who are responsible for installation, collections, repair, and maintenance of equipment or machinery
• Address customer enquiries, resolve issues and obtain customer feedback proactively
• Ensure technicians have adequate supplies and equipment to do their jobs efficiently
• Maintain positive and healthy relationship with various teams to ensure customer service effectiveness
• Implement policies, procedures, and programs to improve efficiency in the field operations
• Ensure compliance with the state of Nebraska
• Responsible for overseeing day-to-day operations
• Assist with identifying new business in conjunction with Regional Director
• Oversee vehicle maintenance
• Other field service duties as assigned

Qualifications & Experience

• High School Diploma or equivalent
• Technical degree or certification required
• 8+ years of technical/gaming/ATM service experience
• Gaming industry experience preferred
• Must possess a valid driver’s license, and maintain a clean driving record
• Ability to travel up to 50% of the time, or as needed
• Ability to troubleshoot, test, repair and service technical equipment
• Experience using a work order management system including repair documentation
• Possess the ability to use hand/portable tools
• Ability to work flexible shifts and to adapt to changing work schedules
• Must be available for a regular schedule of 40+ hours a week, including weekends and holidays, according to business need

Skills

• Must be a self-starter
• Mechanical and electrical skills
• Excellent people management and leadership skills
• Excellent time management and organization skills
• Be able to work under stressful work conditions and have good problem-solving ability
• Have good multi-tasking ability with excellent written and oral communication skills

Physical Requirements

• Must be able to walk and stand for extended periods throughout the day
• Must be able to climb stairs, ramps, and ladders, to crouch, crawl, kneel, and reach above/below shoulders
• Must be able to frequently lift up to 75 pounds and push/pull up to 250 pounds

Benefits

• Employee-centric culture
• Competitive base salary to commensurate with experience
• merit increases and bonuses
• Full benefits package (medical, dental, vision, etc.) with employer contribution
• 401k with company match
• PTO – up to 20 days + holidays

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