Infiltrator Water Technologies Hiring For Customer Account Specialist Old Saybrook at Old Saybrook, CT, United States Full Time

Job Description

Overview:


JOB DESCRIPTION:

• Process orders from distributors and establish ship date based upon account status, production and/or payment history.
• Match-up and map out sales orders for optimized shipping. Work with distributors as needed to adjust orders to minimize freight costs.
• Manage distributor accounts: Enter orders; issue credits match-up open credits. Ensure accurate and timely invoicing.
• Resolve various customer problems.
• Assist salesmen in setting up new distributor accounts.
• Execute a variety of account decisions based on knowledge of the accounts and communication with the Regional Manager and sales team for the purpose of increasing regional sales.
• Conduct outgoing calls to distributors to proactively meet their needs for product, information, etc.
• Collaborate with all ISI departments and Customer Service Team and contribute ideas to ensure continuous improvement based on customer feedback and market knowledge.
• Manage monthly account reconciliations to achieve SOX compliance.
• Function as a member of a cross-functional team to provide back-up coverage for team members and assist other Representatives in areas of specific experience and expertise.
• Manage distributor accounts during sales territory vacancy by applying sales analysis and trending of buying cycles for region.

Perform special assignments, as necessary.
Responsibilities:


QUALIFICATIONS:

• Associate degree preferred.
• 5+ years of Customer Service/Inside Sales experience desired
• Excellent Interpersonal and communication skills
• Strong computer proficiency
• Experience with sales order entry system preferred.
• Ability to work independently and multi-task in a busy environment

EEO Statement:

Infiltrator Water Technologies, LLC is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law.