Infinite Computer Solutions Hiring for Hiring Telecom SBC Engineer Job at Remote Full Time

Hiring Telecom SBC Engineer for remote work.
Remote

W2 Position

Job Description

Hands-on experience with design, integration, and troubleshooting on SBCs (Session Border Controllers, Session Routers, Enterprise Operations Monitor, SIPREC Recording, Call Routing, Protocol normalization/HMRs, Dial Plan normalization and maintaining local route tables.)

The SBC engineer is responsible for designing, implementing, and maintaining the enterprise SIP/VoIP connectivity to client’s internal and external constituents (SIP trunks – Avaya Session Manager, Session Border Controllers, Avaya PBX’s, Avaya SBC’s, and Dialplan management).

The Engineer will work cross-organizationally to set-up and/or resolve issues with the network infrastructure team, firewall team, contact center team, voice services team. Engineer will also be responsible for third party vendor (Oracle and Avaya) management, along with SIP carriers

Support the Oracle systems that provide entry into the environment and direct our managed service partners for addressing any maintenance and support activity that insures system stability.

Roles/Responsibilities

• Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure.
• Sets standards and direction for the Oracle Communications product stack.
• Troubleshoots Oracle issues including P1 and P2 events.
• Work collaboratively with business partners, vendors, and internal technical teams to design and implement new IP Telephony solutions in our enterprise contact centers.
• Serve as the technical lead on projects of all scopes by developing design documentation, coordinating system changes, and executing configuration changes in the area of contact center systems.
• Serve as the subject matter expert to set technical direction and give operational guidance to operational support teams.
• Develop technical standards, defines operational processes, write configuration for contact center telecommunication and collaboration infrastructure.
• Oracle Engineer for projects planning activities to align with project deliverables and deadlines.
• Analyze system and application data to ensure system stability and improve system performance.
• Provide recommendations for remediation of issues.
• Identify and prioritize the deliverables of platform components; participate and recommend the technical direction of the platform, and influence how project teams in departments develop and support dependent applications.

Job Type: Contract

Pay: Up to $57.00 per hour

Schedule:

• Monday to Friday

Work Location: Remote