Information Resources, Inc. Hiring For Client Analyst at Chicago, IL  Full Time

Innovate. Disrupt. Challenge. Grow. Work with the best.

IRI reinvents how people make decisions, take action and optimize performance by unifying technology, analytics and data. Our clients are among the largest, most respected and most innovative manufacturers, retailers, agencies and consultancies in the world, and they use our solutions and cloud-based leading technology platform to drive greater growth in their business. Our data is also used from Wall Street to The White House – by anyone who wants the most accurate and current market information.

We are not only a certified Great Place to Work, recognized leader in equality ({(}>with us, you always can bring your full self to work), and have a global firmwide commitment to diversity, equity and inclusion, we also achieve consistent year-over-year increases in customer satisfaction and business growth.

Flexible time off ({(}>yes, you read that right: we offer unlimited days off), a generous benefits package to meet your health, financial and wellbeing needs, and a hybrid work environment are just a few more reasons to join IRI.

We bring the sophistication, expertise and resources of a 40+ year-old global firm built on a history of innovation coupled with the grit, drive and mentality of an entrepreneurial startup. Our work matters, not just in the grocery aisle, but also in the economy at large.

But don’t just take our word for it. As one of our clients who knows us well said, “IRI lives up to the hype.”

Join us and be part of the next evolution of fueling industry growth, inspiring creativity and driving greater achievement for our employees and our clients. You can help us shape what comes next.

This Client Analyst role will work to support a Minneapolis-based Mid-Market manufacturing client with a heavy focus on the frozen category. In this unique role you will support the client with both general insights tasks and database support. The ideal candidate will be located within a commutable distance to the client’s site in the Minneapolis metro area, but remote candidates with strong backgrounds will also be considered.

What will I do as a Client Analyst?

As innovators in Big Data starting with POS, IRI is looking for:

– Key point of client contact for service-related requests or issues.

-Ability to build and leverage mutually beneficial relationships and networks internally.

-Effectively synthesizes content written and orally.

-Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.

-Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.

-Strong project management and process skills.

-Able to effectively work with virtual and diverse teams ({(}>i.e. GOC).

-Use your energy and motivation to evaluate research data, find key points, and recommend action steps to directly impact the bottom line for our clients

-Demonstrated communication and interpersonal skills.

-Demonstrated ability to learn and utilize various computer software, including MS Excel.

-Ability to escalate issues to the right people appropriately.

-Salary is negotiable and commensurate with experience.

What are the responsibilities of a Client Analyst?

To be successful as a Client Analyst you must possess and be able to:

– Manage content delivery for client; including Content Delivery Client Satisfaction

– Support exceeding revenue by high quality service delivery and data

– Coordinate and execute high quality on-going analytic and ad-hoc requests

– Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications

– Use strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups

-Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met.

– Approach client with coherent, actionable and fact-based data/recommendations appropriate to their business needs

– Identify business issues and opportunities and suggests the appropriate level analytic solution/approach

– Develop and maintain a deep understanding of customer needs and requirements

– Help customers identify solutions to problems they did not know they had

– Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improving the relationship

– Looks for opportunities to increase client satisfaction with database reporting related to continuous updates within the databases including new item additions, executive level reporting analysis and provide greater efficiency.

– Lead effective problem solving with client and internal teams.

– Create presentations that deliver insightful, strategic, and actionable answers for clients.

– Create indispensable, long-term, solution-focused consultative partnerships; Establish trust based on demonstrated commitment to quality and service.

– Suggest creative techniques, tools, and processes to improve all aspects of client and team performance.

– On-going general database maintenance and support

– Assist in client trainings ({(}>1:1 and small groups as needed)

– Provide technical help and troubleshoot – work with IRI support to resolve any technical issues

– Generate & Quality Control monthly reports – must have an eye for detail

– Build ad-hoc reports/stories in Unify to address business issues

– Be able to conduct analysis to address business issues ({(}>from data pulling to presentation building)

What are the requirements of a Client Analyst?

– 3-5 years progressive years of experience

– Experience working with a premier Consumer Packaged Goods ({(}>CPG) company

– Demonstrated ability to successfully manage complex client deliverables.

– Demonstrated experience within the CPG industry using syndicated POS/panel data.

– Strong analytic and quantitative abilities, problem solving skills, and attention to detail.

– Excellent organizational skills and written/verbal communication skills.

– Ability to build and leverage mutually beneficial relationships and networks internally.

– Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.

– Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills. – Demonstrated strong understanding of client issues.

– Ability and willingness to recognize and respond to client needs from a service perspective.

– Experience with IRI solutions

About Us

IRI is a fast-growing, leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, and financial services and media companies grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated into an on-demand, cloud-based technology platform, IRI is empowering the personalization revolution, helping to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers, collaborate with key constituents and deliver market-leading growth. For more information, visit .

Our Values

There are seven key values embedded in our DNA and that embody everything we do:

Integrity, Servant Leaders, Inclusive, Accountable, Disciplined, Entrepreneurial and Respect

Our Benefits
We offer a comprehensive benefit package ({(}>health, paid time off, 401({(}>k), etc.) with additional unconventional offerings such as volunteer time off, flexible work arrangements, virtual doctor access, etc., along with the unrivaled benefit of working with our people – the best in the business.

We care about our IRI family and are committed to their wellbeing. Our benefit plan options reflect our commitment to provide resources that promote mental and physical health. With the opportunity to provide tailored benefits to your specific situation, offerings include:

Our Culture
We’re thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new “aha moments!” by closely collaborating with our colleagues and developing competencies centered around the following values: Integrity, Servant Leadership, Inclusivity, Accountability, Discipline, Entrepreneurship, and Respect.

IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster can we insert a link to the poster that works or is this line necessary? IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

#LI-DNI

IRI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.