Log In
Sign Up
- Position Specific Description
-
Recruitment Number 23-018TY, Information Technology Support Technician IV (DL), SR-19, Honolulu, O`ahu.
Note: These positions require a current and valid driver’s license to operate a motor vehicle.
- Summary of Duties
-
Provides support services to IT Specialist(s) to coordinate, oversee and perform on-site technical services involving extensive project management and feasibility studies; participates in the development and design of integrated environments; participates in the development, configuration, initialization, testing, maintenance and troubleshooting of program applications and procedural language for such integrated computer environments; regularly supervises lower level IT Support Clerks and/or Technicians assigned to projects and/or within an organizational unit; provides training and technical assistance to users; and performs other duties as required.
- Minimum Qualification Requirements
-
Education Requirement: Graduation from high school or GED.
Specialized Experience: Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:
a. networking equipment (e.g. modems, line drivers);
b. various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail); and
c. peripheral equipment (e.g., laser printers, disk drives, UPS – uninterruptible power supply).
Project Management Experience: One (1) year of technical experience in a IT operational entity which involved assisting in the conversion of existing localized environments; in the configuration, integration and maintenance of multiple environments; in the development of program applications; and writing and editing procedural language, including but not limited to, mainframe system(s), Local Area Network (LAN) and Wide Area Network (WAN) systems. Such experience must have provided demonstrated knowledge of:
a. computerized system procedure requirements;
b. relationships between computerized components, functions, structures and operations;
c. program testing methods and procedures;
d. an understanding of structural concepts relating to the integration of multiple environments; and
e. a variety of individual user and system program applications.
Supervisory Aptitude: Applicants for the IT Support Technician IV level must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in a similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.
Substitutions Allowed:1. Successful completion of a two-year degree (e.g., Associate’s Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.
2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for the minimum qualification requirements of the IT Support Technician II class.
3. A Bachelor’s degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university will be deemed to have met all the requirements for the IT Support Technician II class.
Selective Certification Requirement – Driver’s License: This position requires a current and valid driver’s license to operate a motor vehicle.
- Supplemental Information
-
Any additional information may be attached to your online application, submitted by email to [email protected], or mail to the following address: Hawai`i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai`i 96813.
Education: If you are using education as a substitute for experience, you must submit a copy of your official transcripts or diploma at the time of application. If you are selected, you will need an official transcript (not a copy) indicating the completion of the training or the awarding of the appropriate degree.
-
Civil service employees are eligible for a range of benefits, including, but not limited to, the following:
- 13 paid holidays each year, and 14 during election years
- 21 vacation leave days per year
- 21 sick leave days per year
- Reasonable time off with pay for jury or witness duty, death in the family, for certain military duty, and for donating to the Blood Bank
- Employer contribution to premiums for enrollment in the state sponsored medical, drug, vision, and adult dental plans
- Free life insurance policy for employees and retirees
- Deferred compensation retirement savings plan
- State retirement plan for eligible employees
CLICK HERE FOR A LIST OF EMPLOYEE BENEFITS AND OTHER RELATED INFORMATION
The above benefits are subject to modification or termination due to changes in statutes, collective bargaining provisions, and/or policies, etc. This summary does not constitute a legal document or contract. Benefits may vary by type of employment and employment conditions.
- 13 paid holidays each year, and 14 during election years
-
01
Temporary Positions: Do you want to be considered for full-time temporary positions?- Yes
- No
02
Selective Certification Requirement: These positions require possession of a current and valid driver’s license to operate a motor vehicle. Do you possess a current and valid driver’s license to operate a motor vehicle?- Yes
- No
03
Education Requirement: Do you possess a high school diploma or GED?- Yes
- No
04
Post High School Education: Which of the following best describes your post high school educational background?- I possess a two-year Associate’s Degree from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/Networking Technology related field.
- I have successfully completed a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passed a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer).
- I have a Bachelor’s degree or higher in Computer Science, Information Technology / Electronics / Networking Technology related field or comparable major from an accredited college or university.
- I do NOT possess any of the above.
05
Specialized Experience Requirement: You must have at least three (3) years of experience in a IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of: 1) networking equipment (e.g. modems, line drivers); 2) various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail); and 3) peripheral equipment (e.g., laser printers, disk drives, UPS – uninterruptible power supply).Please describe your work experience which shows your knowledge of mini/micro, mainframe, and/or network computer components. In your description, be sure to include:
A. Name of Employer
B. Official Job Title
C. Dates of Employment (from month/year to month/year)
D. Average number of hours worked per week
E. A detailed description of the job duties you performed which provided you specialized experience as described above.If you do not have such experience, write “None” in the space below.
06
Project Management Experience: This position requires one (1) year of project management experience defined as: technical experience in a IT operational entity which involved assisting in the conversion of existing localized environments; in the configuration, integration and maintenance of multiple environments; in the development of program applications; and writing and editing procedural language, including but not limited to, mainframe system(s), Local Area Network (LAN) and Wide Area Network (WAN) systems.This experience must have provided demonstrated knowledge of:
- computerized system procedure requirements;
- relationships between computerized components, functions, structures and operations;
- program testing methods and procedures;
- an understanding of structural concepts relating to the integration of multiple environments; and,
- a variety of individual user and, system program applications.
Please describe your work experience which meets this requirement. In your description, include:
A. Name of Employer;
B. Your Job Title;
C. Dates of Employment (from month/year to month/year);
D. Average number of hours worked per week; and,
E. A detailed description of your project management work experience.If you do not have such experience, write “None” in the space below.
07
Transcripts, Certifications, and other verifying documents: You must submit copies of official transcripts, certifications, or other verifying documents by mail or email at the time of application. If you are selected, we will need an original official transcript (not a copy) indicating the completion of the required training or coursework and the awarding of the appropriate degree, certification, or other credential.- Yes, I understand and will submit the required information.
- I submitted my supporting documents for a previous recruitment.
08
IMPORTANT NOTE: Before submitting your application, be sure to review your application for completeness and accuracy. Your examination score will be based on the information you have provided on your application and this supplemental questionnaire. Failure to provide sufficient detailed information may result in your application being rejected or receiving a lower score. Therefore, it is important that you provide the name of your employer, your official job title, dates of employment (from-to, month/year), hours worked per week, and a detailed description of your duties for each job listed on your application. Do not submit an online or hard copy resume in place of the application or supplemental questionnaire. However, if you choose to submit a resume in addition to your application, be sure it includes the same employment information mentioned above.- I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or receiving a lower examination score.
* Required Question
