Inland Empire Paper Co Hiring for Customer Service Representative – Inland Transportation Services Job at Millwood, WA Full Time

Inland Transportation Services (ITS) is a full service Logistics Company, privately owned and operated in Spokane Washington. While we started logistics services in 2016, our roots with Inland Empire Paper date back to 1911. We are building a team of professionals as ITS strives to be the best value added Logistics Company in the industry.

Inland Transportation Services seeks a positive, high capacity customer service professional to join our logistics team. We operate in a challenging, high energy industry that can be extremely rewarding. The CSR is responsible for the daily operational duties that include tracking/tracing current shipment activities, building orders in our internal computer system, reporting/communicating to team members and clients and actively developing a carrier network to meet our customer’s needs. This position will also analyze and coordinate customer requests for quotes from carriers. All previously mentioned functions are conducted while working within a logistics team to support each other to grow client needs. Specific training will be provided as needed. This role is primarily Monday through Friday and based in the office. This is a salaried position paying up to $50k depending on experience level.

Responsibilities include but not limited to

• Work with team to meet daily transportation needs.
• Through negotiation and relationships, strive to achieve fair and cost effective trucking services for customers.
• Build strong working relationships with service providers (Carriers).
• Track, trace and report daily on transport progress.
• Accounting responsibilities.
• Work productively within a team environment.

Qualifications/Desired skills

• Logistics and or customer service experience preferred, but not required.
• Energetic, hardworking, accountable and pro-active personality desired.
• Negotiation skills required.
• At times, able to work in dynamic situations with a sense of urgency.
• Ability to work with little supervision and track multiple processes.
• Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (multi-tasking, phone, email, text, spoken, etc.).
• Microsoft Office suite experience with a working knowledge of logistics software.
• Ability to navigate multiple systems efficiently (Outlook/Email, TMS/Prophesy, load boards).
• Ability to identify misinformation or misleading feedback.
• Work well in a team or individually.

Additional Information

Inland Transportation Services offers competitive compensation, industry leading health benefits, 401k with employer match, paid vacations and much more. Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Privacy of all applicants and the confidentiality of personal information is respected. Thank you to all applicants for your interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. ITS operates in a smoke-free and drug-free/cannabis-free facility that operates 24 hours a day/365 days per year.

Website: https://iepco.com/transportation/