Inland Empire Paper Co Hiring for Customer Success Representative Job at Millwood, WA Full Time

WE ARE GROWING OUR TEAM! Inland Transportation Services (ITS) is a full service Logistics Company, privately owned and operated in Spokane Washington. While we started logistics services in 2016, our roots with Inland Empire Paper date back to 1911. We are building a team of professionals as ITS strives to be the best value added Logistics Company in the industry.

Inland Transportation Services seeks a positive, high capacity Customer Success Representative to join our logistics team. We operate in a challenging, high energy industry that can be extremely rewarding. The CSR is responsible for the daily operational duties that include tracking/tracing current shipment activities, building orders in our internal computer system, reporting/communicating to team members and clients and actively developing a carrier network to meet our customer’s needs. This position will also analyze and coordinate customer requests for quotes from carriers.

This is a full time opportunity with possibilities for future advancement. Competitive salary based on experience (from $47k) plus a complete benefits package. If you enjoy working in an office team environment and are committed to customer success, this is the job for you!

Responsibilities Include:

• Work with team to meet daily transportation needs.
• Through negotiation and relationships, strive to achieve fair and cost effective trucking services for customers.
• Build strong working relationships with service providers (Carriers).
• Track, trace and report daily on transport progress.
• Accounting responsibilities.
• Work productively within a team environment.

• Logistics and or customer service experience preferred, but not required.
• Energetic, hardworking, accountable and pro-active personality desired.
• Negotiation skills required.
• At times, able to work in dynamic situations with a sense of urgency.
• Ability to work with little supervision and track multiple processes.
• Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (multi-tasking, phone, email, text, spoken, etc.).
• Microsoft Office suite experience with a working knowledge of logistics software.
• Ability to navigate multiple systems efficiently (Outlook/Email, TMS/Prophesy, load boards).
• Ability to identify misinformation or misleading feedback.
• Work well as a team or individually.

Additional Information

• Inland Transportation Services continues to be one of the few employers in the region to still offer some of the very best compensation and benefit packages.
• The ITS offices operate in a smoke-free and drug-free production facility operating 24 hours per day/365 days per year.
• All job offers and subsequent employment are contingent upon a drug screen and criminal background check.
• Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Privacy of all applicants and the confidentiality of personal information are respected. Thank you to all applicants for your interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

Website: https://iepco.com/transportation