Innovative Business Solutions Hiring for Telecom Sales Support Job at Castle Rock, CO Full Time

Summary:

Tired of the corporate Telecom Machine?

Looking for a place to grow and help lead others?

Want to join an Inc 5000 fastest growing company 5 years running?

Yearning for your input, ideas and opinions to truly matter?

If you are a fun, talented individual coming from the Telecom industry, or NOT who strives to give a great experience to partners and their customers than we have an excellent opportunity for you.

We want an experienced Telecom Sales Support to join our team, but NO EXPERIENCE NESECARRY!! We would definitely prefer someone with Telecom background but this role is a great entry into the high paying world of Telecom.

If you have a “can do” attitude, and the right aptitude we will train you for a long term career here at Innovative, where 6 figure earnings are common and easily achieved.

If you are looking for a way to start your long term profession, and truly build a career, not just a job this is the right company for you.

You will provide support to indirect sales representatives (agents) and respond to Telecom qualification and quote requests. Our ideal candidate is detail oriented, organized, and customer service focused.

Responsible for providing management and oversight for all Voice, Data, SDWAN, UCaaS, DaaS and and/or all associated product offers from quote request to carrier results.

Provides first line agent support regarding information contained in each quote, communicates with internal departments to ensure quote accuracy and management of escalations, and works with Partners and Agents, and teams to establish and achieve goals.

Works independently with minimal to no supervision while demonstrating the ability to lead projects and initiatives autonomously. Acts as a resource for colleagues with less experience. This role provides partners with an exceptional experience, in which every interaction in support of commissioned products and Network and Communications (NC) sales operations exceed expectations. This role supports our external partners and our internal customers.

Core Responsibilities:

-Establishes quote responses and supplier options and evaluates request from Agents, ensuring sale and order received.

– Contract Generation for sales Agents.

– Identifies risks, issues, and gaps that could impact quotes.

– Facilitates prioritizes cross-functional activities as related to the quote being submitted and being managed.

– Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the quotes being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate quote status information in the form of formal briefings, program/project coordination meetings and written/graphical reports.

– Coordinates with various levels of sales, operations, and other functional groups to ensure quotes flow appropriately and accurately internally and with carrier cross functional teams’ tools and resources.

-Understands 3rd party carrier systems and processes.

-Manages internal CRM updates and associated tasks, daily, weekly, and tracking Operational pipeline statuses.

– Reviews quotes submitted and validates services to ensure accuracy.

– Meets organizational scorecard, productivity, and quality metrics.

– Serves as primary contact with Agent or Partner.

– May support one or more products within Voice and Data, including additional products during quote submission through order received.

– Proactively identifies opportunities for improvement in processes and procedures and recommends solutions.

– Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure quotes flow appropriately and accurately through completion.

– Supports multiple products within Voice and Data, including any associated products during the quoting process.

– Supports multi-location services quotes for Partners and Agents.

– May provide support to (1) resolve systemic process gaps and issues, (2) identifies systemic task completion issues and develops solutions to resolve, and (3) implements appropriate quality assurance mechanisms to ensure quality handoffs between cross functional groups and compliance across programs/groups.

– May develop standards, processes, and procedures utilized by members of the team.

– Consistent exercise of independent judgment and discretion in matters of significance.

– Consistently meets or exceeds organizational scorecard, productivity, and quality metrics.

– Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) as necessary.

– Other duties and responsibilities as assigned.

Minimum Qualifications:

– Demonstrates ability to maintain effective customer, business, and field relationships.

-Strong Organization and attention to detail skills

-Impeccable email and phone etiquette

-Professional communication with internal staff and external key vendor relationships and customers.

– Demonstrates ability to make decisions, negotiate, and solve problems.

– Act as a single point of contact for moderate to large customer initiatives, quotes, and escalations during the quote management lifecycle.

– Understands Telecom services including PRI, SIP Hosted, UCaaS, SDWAN, Network and the like.

– Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.

– Able to manage orders that require advanced technical knowledge.

Generally, preferred 1+ years related experience.

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

• A job for which people with disabilities are encouraged to apply

Work Remotely

• Temporarily due to COVID-19

Job Type: Full-time

Pay: $41,000.00 – $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Masks , social distancing and occupancy restrictions enforced and in place however the office is open for those feeling “stuck” at home.

Application Question(s):

• Have you ever worked for an Agent or Master Agent before?

Experience:

• Direct Telecommunications: 3 years (Preferred)

Work Location: One location