Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
JOB DESCRIPTION
The Global Network Operations Tier I Technician will be responsible for providing customer service to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of products and services offered by the company, a leading fiber and telecommunications company in a brand-new and renovated office in Tulsa, OK working a hybrid office/WFH schedule.
- Respond to internal and external stakeholder inquiries through multiple channels of communication in a timely manner utilizing Salesforce and ticketing system
Monitoring and responding to tickets, alerts, and general inquiries from internal and external customers.
Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems.
Perform detailed documentation of reported customer issues, ability to identify and communicate customer impact and urgency
Escalate/Assign tickets to appropriate teams, leads and managers
Perform direct communications to customers for updates as necessary
Resolve customer inquiries, if possible, by utilizing documented processes
Professionally manage difficult and/or emotional customer situations
MINIMUM REQUIREMENTS
Must be able to work night shift: 7pm – 7am CT (3 days one week, 4 days the next week; 3 days in office; 1 of the shift days need to be weekend day)
2+ years of customer service experience
Ability to navigate multiple computer systems/applications simultaneously
Knowledgeable with G-Suite applications (MS Office)
Excellent written and verbal communication skills
Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks.
Ability to work in a fast paced environment
Active Listening
Data Entry Skills
Attention to detail
Good Time management Skills
DESIRED SKILLS
NOC experience
Salesforce experience
