Insurance Auto Auctions Hiring For Director, Account Management at Westchester, IL, United States Full Time

Job Description

IAA, Inc. is seeking a Director, Account Management to join our team! This is a remote position that can be located anywhere in the United States.
IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,500 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.
The Director of Account Management will be the ambassador to our customers. Responsible for working with and consulting providers on the auction process, distributing operational performance metrics to providers, monitoring timeline levels for dedicated providers, and giving oversight in markets where new business is piloted. The Director Account Manager will also interact with branch staff members along with providers and their customers. This role requires a strong level of organization and the ability to transition effectively between administrative, operational and process related functions.
Key Responsibilities (include but are not limited to):

• Insurance customer (“provider”) account management
• Primary point of contact for one or more providers
• Provide consultation to IAA operations and provider(s) on all elements of vehicle life cycle, including vehicle release, pick-up, check-in, title, and auction to proactively identify improvement opportunities and solutions both on IAA’s and provider’s sides
• Operational liaison between provider(s) and IAA field staff
• Implementation and oversight of new services or geographic markets
• Coordination and problem-solving for provider issues
• Creation (requirements), analysis, and distribution of performance reporting to provider(s) including:
  • Auction results
  • Cycle time results
  • Impact of pilot programs
• Monitor and communicate performance to SLAs and other critical metrics
• Conduct and/or monitor yard audits, as necessary
• Participate and lead meetings with provider(s) and IAA operations in person and via web conference technology
• Interact with and present to executive management team
• Communication of any regulatory or procedural changes that will impact the provider(s)
• Build relationships at all levels within IAA’s and provider(s)’ organization
• Establish and maintain excellent communication with IAA and provider
• Assist with training IAA personnel on provider(s) requirements
• Provide advocacy for both the provider(s) and IAA operations

Minimum Requirements:

• High School Diploma or equivalent
• Excellent interpersonal skills
• Experience in the insurance industry, and a keen understanding of the insurance life cycle required
• Critical thinking ability and a focus on progressive, results driven solutions
• Ability to thrive in an ever-changing industry, comfortable with ambiguity
• Strong aptitude to influence change
• Consultative, customer focused personality with a propensity for building lasting relationships
• Three to five years of insurance claims experience preferred
• Must be able to travel up to 40% of the time

In return for your excellent skills and abilities, Customer Service Representatives are offered a benefits package including: health insurance, 401K, Short and Long Term Disability, Life Insurance/AD&D, paid holidays and vacation.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)