Integrity Trade Services Inc Hiring for Unified Communications Analyst – $48/hr Job at San Antonio, TX Full Time

Integrity Trade Services is excited to partner with the nation’s largest municipally owned energy utility providing both natural gas and electric service. Integrity Trade Services is currently accepting applications for a Unified Communications Analyst.

The Unified Communications Analyst will partner with Enterprise IT leadership along with senior analysts in order to deliver assigned project tasks with the utmost quality and timeliness. You will be handling MACD work using the following technologies: Cisco Unified Communications Manager, Cisco Unity Connection Voicemail, Cisco Contact Center Express, Jabber, SIP Phones, video phones, Cisco gateway routers and other SIP enabled gateways and endpoints. The ideal candidate will have experience with handset programing and troubleshooting, conducting performance and diagnostic testing of telecommunications equipment.

POSITION RESPONSIBILITIES:

• Interact with upper-level IT management, leads, engineers, and architects to ensure processes are efficient, sustainable, repeatable, and predictable

• Provide Tier 3 support for enterprise data and voice networks including route/switch data networks, Carrier Grade MPLS Networks, Cisco Unified Communication Manager, Cisco Unified Call Center Express and all other supporting applications

• Assume technical lead role in problem resolution and root cause analysis

• Maintain effective external relationships with vendors, consultants, and service providers

• Support the Enterprise IT vision deliverables by implementing viable technologies, ensuring compatibility with the existing environment, and acting as a technical resource for peers and managers

EDUCATION and/or EXPERIENCE:

• Associate of Applied Science Degree in the Communications Technology, Electronics, or related field

• Experience in highly technical role within one or more of the following disciplines:

• Routed/Switched Enterprise Network Environments

• Carrier grade MPLS networks

• Cisco CUCM

• Cisco UCCX or UCCE

• Enterprise Voice Routing

• A demonstrated track record of successful implementation of highly technical solutions

• Experience with VoIP networking and technical proficiency in LAN/WAN architectures

• Complex Data Center network understanding, including application access and flow

• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures

• Strong understanding of network monitoring tools and technologies including Cisco Prime Infrastructure, Cisco Prime Collaboration Assurance, NetBrain, Wireshark and IR Prognosis

• Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures

• Experience with Cisco Firewall and IPS design

BENEFITS & OPPORTUNITIES

We offer our employees a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, as well as weekly pay.

Job Types: Full-time, Contract

Pay: $48.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Ability to commute/relocate:

• San Antonio, TX 78220: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Work Location: One location