Interactive Digital Solutions, LLC Hiring for Field Engineer Job at California Full Time

About Interactive Digital Solutions

Interactive Digital Solutions is creating truly innovative applications for the Healthcare industry with pioneering Machine Learning (ML), Vision Intelligence, and Natural Language Processing (NLP). Our solutions deliver immediate (true day-one) ROI and tremendous business value for our customers as well as extend the quality of patient care. Our solutions deploy with little-to-no professional services required. Interactive Digital Solutions has been helping healthcare organizations of all calibers over the years and our customers include Sutter Health, Massachusetts General, NorthShore, Mayo Clinic, Ballad Health, Michigan University Medicine, INOVA, Good Shepherd Penn Partners and many others.

While we are solving hard technical challenges “behind the scenes”, our applications are elegantly simple to use. We are in a market that is worth between $10B and $14B dollars with only a 5% estimated penetration by all vendors combined: indicating strong potential for organizational, as well as personal, growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a knowledge resource to Tier 1 Implementation Engineers and Help Desk
• Assemble video systems hardware (Codec, Camera, Monitor, etc.)
• Load Video system software and configure system for operation
• Connect systems to network (IP or ISDN)
• Connect peripherals to Video System (Microphones, Monitors, VCR, etc.)
• Test installed system with remote sites to ensure operation
• Troubleshoot system to identify problems and implement fix
• Coordinate repair with internal and external resources
• Work to develop and refine implementation processes
• Maintain a high level of customer satisfaction
• Work as a team member, providing support to other team member and departments as necessary

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the job.

EDUCATION & EXPERIENCE: Post High School training in electronics hardware and/or software and six (6) months customer service/technology help desk experience; or equivalent combination of education and experience.

LANGUAGE SKILLS: Proficient written and verbal English communication skills. Ability to read and comprehend hardware and software manuals. Ability to respond to inquiries or complaints from customers. Comfortable communicating in front of a camera.

REASONING ABILITY: Ability to proactively troubleshoot to resolve issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Understand new information or materials by studying and working with them.

CUSTOMER SERVICE: Ability to build collaborative relationships, understand and educate internal and external customers. Demonstrate proper behavior, communication and interaction to meet internal and external customer needs and concerns.

COMPUTER & TECHNOLOGY: Proficient in Windows, Microsoft Outlook, Word and Excel; Basic understanding of Telecommunications and data switching/routing required. Audio/Video and Networking preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Motor Vehicle Operator’s License

WORKING CONDITIONS & PHYSICAL DEMANDS:

• Work in an indoor office environment or data center
• Required to travel to customer locations for installation.
• Required to use a keyboard and a mouse for the majority of the workday
• Ability to view and adjust focus on a computer screen for up to 100% of the workday
• Required to lift up to 50 pounds; occasionally up to 75 pounds
• Noise levels in work environment are low to high, depending on location, ie office or computer room
• Required to make and receive telephone and/or video calls for up to 100% of the workday

Job Type: Full-time

Pay: $40,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• California: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service/Help Desk: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: Multiple Locations