International Operations Analyst Full Time

Job Description

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: Remote Office

The South Florida area is preferred.

JOB SUMMARY:

As part of the DHL Group, the world’s largest logistics company, DHL eCommerce operates an international distribution network to deliver mail and parcels from US merchants to consumers across the globe. The physical and regulatory profile of each destination country is quite unique, and so too are the distribution chains DHL builds to reach them.

The International Operations Analyst supports the International Lane Manager in designing and improving operational workflows, managing internal and external vendors who execute the operation (including airlines, customs brokers and delivery providers), and supporting the rest of the International Business (Sales, Customer Service, Finance, etc.) as an expert on his/her trade-lanes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Run day-to-day operations

• Ensure a seamless operation by collaborating with our vendors to resolve network issues
• Assist DHL terminal staff to timely resolve any issues causing disruptions to production or impacting the customer experience
• Keep Customer Service and Sales aware of any out-of-specification activity
• Create Standard Operation Procedures, training material for Customer Service and other documentation

• Monitor and on trade lane performance

• Collect data from operational systems; compile into a standard on service and cost and interpret results, and make recommendations for improvement
• Provide s and analysis on trade lane performance to the assigned International Lane Manager and other internal stakeholders (such as Finance, Product Management, Sales)
• Provide data for cost accruals to Finance each month and audit vendor invoices

• Support projects to improve trade lane profitability and quality

• Analyze routing options for assigned lanes and support the Lane Manager in implementing measures to optimize routing to over 200 countries by balancing cost and service performance on the trade lane
• Identify opportunities for improvement and support the Trade Lane Manager in implementing measures to decrease cost and improve transit times and tracking
• Plan, implement and analyze mystery shopping and test shipment activities
• Conduct market research on potential service partners, competitors, market development, and regulatory changes

REQUIREMENTS/SKILLS:

• Excellent analytical and trouble shooting skills
• Proficient in MS Office suite, with strong emphasis on Excel
• Proficient in SQL or similar a plus
• Excellent communication skills
• Excellent organizational abilities, self-starter with excellent time management and the ability to adapt to rapid changes in the environment
• Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Effective prioritization and multi-tasking
• Must be innovative in designing workflow procedures
• Effectively executing the plans; Ability to work well under pressure and to meet multiple deadlines

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in International Business, Industrial Engineering, or related field and/or relevant experience.
• 2-3 years working experiencing, preferably in international, cross-functional projects

PHYSICAL DEMANDS:

• Physical demands are mostly consistent with a professional office setting.

As a Top Employer and leading logistics company, at DHL eCommerce Solutions, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well being:

• Competitive Pay
• Bonus Programs
• Retirement Savings
• 401K with company match
• Medical, Dental, Vision, well being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long Term Disability
• Life Insurance

Annual Salary of $58,125-$93,000. This compensation range is provided as a reasonable estimate of the current

starting salary range for this role. Factors that may be used to determine your actual salary may include but are not limited

to your specific skills, your work location, how many years of experience you have, and comparison to other employees

already in this role.

PI228267516

DHL