Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That’s why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job
As a Customer Service Representative (CSR), you bring value to the organization with your ability to handle all customer related situations, regardless of their difficulty, with grace and ease. The Customer Service Representative must take ownership of every Enterprise related challenge with our strategic partners and customers. The focus is on resolving any and all issues for Store Managers, Distributors, Customers, and Store Owners with speed and accuracy while displaying a servant’s heart and integrity. The Customer Service Representative helps reinforce the foundation for the Enterprise by delivering quality solutions on a daily basis using the Core Values to guide your behavior. The Customer Service Representative’s actions will drive and deliver our “Win 6” philosophy.
Team members: support and serve your coworkers by delivering outstanding customer service which will allow your team members to flourish.
Partners: place high value and standards with regards to your relationships with our Business Partners while having an attitude of humility and grace.
Customers: approach each customer with a sense of urgency to satisfy their needs, which should be placed above all else.
Suppliers: our vendors and suppliers are the life blood of the company and should be treated with the utmost respect and integrity.
Communities: although we are individuals within a business, we are all within a community of one. Your approach to the community should be that of value, integrity, honesty and a servant’s heart.
Shareholders: the legacy of our shareholders has brought us together in this place. It is our honor and duty to bring value to that legacy by maximizing the return on their investment which has built our future.
Job Components
Strategic Partners, Team Member and Customer Support (50%):
Qualifications & Requirements
Performance Metrics: TBD
Competencies:
Ability to multi-task while maintaining a high level of accuracy
Work Environment
Available for work during full business hours of 7:00am to 7:00pm
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries’ employees to perform their expected job duties is absolutely not tolerated.
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