Intoxalock Hiring for Manager, Service Center Operations – Virginia Job at Fairfax, VA Full Time

So who is Intoxalock?

With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 4,300 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.

Intoxalock is a workplace you can be proud of- Last year our products stopped 243,000 start-up attempts by drivers who were legally intoxicated. We were named a Top Workplace again in 2021 locally and nationally. Those results are hard to beat!

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Is this role for you?

Job Purpose: The Manager of VA Service Center Operations will develop and oversee the required service center locations and personnel within a state that requires Intoxalock employees to install and maintain consumer equipment. This role will be known in state as a State Manager / Director / Operations Manager / Coordinator, however this is a manager level role within the organization. This position will operate and maintain all service center locations and technicians.

The main focus of this role includes:

• Design, source and manage physical location plan as required by statute and Intoxalock business needs, ensuring full location compliance
• Monitor performance of appointment completion against requested schedules, ensure proper record keeping
• Provide expert or other required testimony upon request of the commission or court via a properly served subpoena
• Develop, implement, maintain SOP’s for all shop operations
• Lead cross-functional efforts in support of changes to service center processes, service center forms, inspection protocols, etc.
• Manage and monitor staff of in house and remote employees across the state
• Travel of up to 75% of the job to inspect locations, train, coach and support staff as needed within the state of VA
• Participate in the recruitment, onboarding, certification and support a group of installation technicians
• Assist in identifying process efficiencies in installation, ODL or overall product services
• Effectively communicate cross – departmentally on changes, closures, staffing and other items related to the Virginia team
• Pass state technician test and maintain certification while in the role
• Other duties as assigned

Job Requirements:

• Associates degree preferred or at least 3 years of relevant work experience
• At least 5 years in a state IID program/administrative role or related industry experience
• Management experience with oversight direct line employees and supervisory staff of up to 25 people
• Reside within the state of Virginia
• Ability to travel between locations as business dictates
• 1st call problem solving and conflict resolution experience
• High intellect with ability to understand complex rules, regulations and manage staff to strict standards as dictated by state law
• P&L experience and accountability
• Active certification with the commission on VASAP. Certification must be obtained within 90 days of employment.

What can you expect from Intoxalock:

• A comprehensive and highly competitive benefits package
• An investment in our employees’ professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
• The opportunity to work as part of a company that has doubled in size over the past three years, and continues to grow as the public safety industry expands
• The ability to work remotely without the need for you to relocate
• Free benefits like dental!

Does Intoxalock sound like a great fit for you? Apply today!

Why work for us? Check out this list of just a few of the many good reasons why…..

• Our Mission is to help people live and drive responsibly. Last year our product stopped 243,000 illicit startup attempts by people who were too intoxicated to drive.

• CST Holdings won the 2022 Top Workplace Award locally and nationally–and 2022 Best Place for Working Parents Award

• We are the nation’s largest interlock provider

• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years

• Full-time/40 hours guaranteed weekly

• Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance

• Ongoing Professional Training online via Litmos

Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

#Indeed1