Log In
Sign Up
Overview
This role is Hybrid/ 2-3 days a week and must live close enough to an office to report to work.
The People Experience Team exists to shape experiences that maximize the potential of our people. HR Connect is one of the four pillars within the People Experience Team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations, managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.
HR Advisors – Performance (internal title is Performance Advisor) empower and coach leaders and employees across the business to address areas where employees are not meeting expectations in the areas of performance, conduct and/or attendance through specialized human assisted support. They provide support to the broader HR Connect team and contribute to team initiatives and P&P priorities.
Career Path(s)
Sr HR Advisor – Performance, HR Connect – Specialist, Employee Relations Business Partner, Manager
What you’ll bring
BA (or country equivalent) or work experience equivalent
5+ years of performance or relevant experience
Language (depending on country(s) supporting)
Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company
Adaptive critical thinking, judgment and analytical skills
Ability to build human connections easily and deep emotional intelligence and objective empathy
The ability to see situations from all perspectives and work through performance concerns for the best possible outcomes for everyone involved
Learning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employees
Operational excellence, including project management and end-to-end process and workflow management
Strong cross-functional influencing and communication skills (written, verbal and visual)
How you will lead
Guides managers and employees through performance, conduct and attendance related matters end-to-end, with frequent consultation with the team manager or senior members of the performance team
Partners on or escalates cases with additional complexity to senior team members or directly to employee relations team based on defined playbook and principles
Gathers and assesses all relevant data and information to determine options with clear next steps and an action plan, providing recommendations to influence the appropriate outcomes that balance the needs of the business and employee experience.
Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements
Builds capability for managers and employees primarily through individual cases
Assists the channel support team to identify and route worker welfare situations to the appropriate team
Primarily contributes to and may drive team initiatives and projects with well-defined outcomes
Contributes to complex team initiatives and projects and/or People & Places priorities with outcomes that are well defined
Contributes to recruiting and onboarding efforts
Triage internally within HR Connect team and to COE’s as appropriate and as assigned
Consistently applies Intuit’s policies and standards to situations