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Salary $43,243.20 – $64,084.80 Annually
Location Cedar Rapids – 52401 – Linn County, IA
Job Type Full-time
Agency 645 Iowa Department of Transportation
Job Number 23-02097
Closing 1/3/2023 11:59 PM Central
Point of Contact Angela Walker, [email protected]
Job Description
Do you have a passion for customer service? Want a career where you can make a positive impact on the public and improve the safety of roadways? If so, the Iowa Department of Transportation has the right position for you!
The Cedar Rapids Driver & Identification Service Center is looking for a new member to join its team!
As a Driver & Identification Service Center Consultant, you ll be responsible for issuing driver licenses, IDs, administering drive tests, and answering questions about driving records and eligibility. You will be a customer service expert in Driver and Identification Services. We have many modems to help customers. You must be comfortable with them all. Our Driver s License Consultant will:
- Ensure each driver is capable of safely operating the vehicle for which they are licensed
- Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations
- Become a subject matter expert on driver s license eligibility and licensing requirements as well as identification requirements based on the federal REAL ID standards
- Administer special reexaminations (written, driving, or visual)
- Assists supervisor with trainings
- Acts as a team lead
Iowa DOT s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Shift: Monday- Friday 8:00 AM- 4:30 PM; occasional in-state travel should be expected to report to various locations for testing.
What we offer YOU:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start first of the month following 30 days of employment – Monthly insurance premium (Iowa Choice*):
Single: $54/mo. employee share; $715/mo. state share
Family: $180/mo. employee share; $1,624.00/mo. state share
- Other insurance options are available. Please review HERE (Download PDF reader).
- Opportunities for professional growth and development
- Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
- Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
Work Conditions:
When administering drive tests, you ll be exposed to all weather elements for an extended period of time.
Special Requirements:
- Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver’s license (minimum of an operator’s license) and must pass federal and local name based and fingerprint criminal history background checks.
- After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to the following email: [email protected]
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university.
2) Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
3) A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.
For additional information, please click on this link to view the job description (Download PDF reader).
