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Job Description
The IT Support Associate will help to manage day-to-day IT issues, provide IT support to internal teams, and troubleshoot all priority issues. The IT Support Associate will work on projects to help streamline processes for more efficiency.
About the Job
- Manage day- to- day IT issues utilizing a ticketing process, keeping the relevant users informed at all stages.
- Utilizing Remedy ticketing system to assist users
- Assist employees with setup, migration, and troubleshooting of workstations, laptops, monitors, and other hardware
- Provide company-wide technical support for IT requests and diligently resolve all priority issues in key departments
- Ensure a maximum level of service and satisfaction to all system users
- Implement company policies and technical procedures for preserving the integrity and security of data
- Routinely inspect all supported hardware, identifying all potential problems and performing repairs
- Imagining Mac and PC machines to send out to new users and current users
- Manage the mac and PC environment using Ivanti and Jamf
- Host IT orientations to provide all technical run downs to users on how to use device, access applications and servers
- Train users to utilize all features within Microsoft Teams, One Drive, Zoom, Webex, Mural, Global Protect VPN, etc
About You
- You have 3-6 months Help Desk experience
- You have experience working with both Macs and PCs
- You are comfortable with a heavy focus on remote and phone support
- You have good customer service and communication skills
- You have knowledge of Egnyte and OneDrive
- You are comfortable coming into the office 2-3 times per week.
About McCann Health New Jersey
At McCann Health New Jersey, we courageously craft the truth in global healthcare communication. Whether a small brand, global campaign, or relaunch, we bring the same level of drive, creativity, and spirit to every opportunity. At McCann Health New Jersey, your skills are significant, but also just the start. We value personality. We value all the things that make you, You. We promote an environment of intense collaboration between individuals from diverse backgrounds while retaining talented professionals, resulting in amazing work!
About McCann Health
McCann Health is one of the most awarded global healthcare communications networks. Through combining science, creative and strategy we strive to deliver best-in-class services to some of the world’s top, as well as emerging, health and wellness brands and companies. Our 2,500+ employees in 60 offices across 20 countries and 6 continents are united by one vision: to help our clients’ brands and businesses play a meaningful role in people’s lives.
McCann Health spans a range of global practices including strategic consulting, healthcare professional marketing, medical communications, consumer health and wellness, global health and specialty practices like pharmacy, payer, and patient engagement.
McCann Health is a part of IPG Health. Learn about IPG Health: https://ipghealth.com/
For U.S. Job Seekers
It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
