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We achieve this by bringing together a distinctive mix of diverse skills, experiences, and backgrounds. We work as a team—creating an open forum for innovation that fosters a culture of mutual respect. We are always on the lookout for talented professionals in sales, marketing, engineering, product support, customer support, warehouse, and manufacturing.
IPS Group is an EEO employer. All persons will be treated on the basis of qualifications, competence, and merit without regard to race, color, religion, gender, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, genetics, medical condition, gender identity or expression.
Company
IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.
JOB DESCRIPTION
POSITION OVERVIEW
Role Priorities
- Customer Relations
- Problem Resolution
- Project Management
- Sales Support
- Time Management
Role Qualifications
- Customer Service/Communication Skills: Customer service managers talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar.
- Patience: Customer service managers might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
- Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem firsthand. Being able to problem solve with a customer will help your job.
Position Summary: Primarily responsible for providing effective customer service for all external IPS Group, Inc. customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Role will also act as Project Implementation Manager for all new clients and new product deployments.
Position Responsibilities
- Act as the Project Implementation Manager for new clients, including coordination of training, on-site installation staff, regular contact with clients in preparation for new deployments and post installation follow-up.
- Provide initial and post-sale training and customer support activities within region.
- Document and provide timely feedback to the company regarding customer concerns.
- Partner with internal sales and field service staff to meet and exceed customer service expectations.
- Proactively analyze data and contact existing customer to ensure strong ongoing relationship and professional responsiveness to any customer needs.
- Take sales orders and enter those into the work order system for manufacturing.
- Interaction with manufacturing to answer any questions related to new orders and warranty repairs.
- Perform other related duties as assigned.
Essential Skills and Experience
- Time Management: the ability to organize and manage multiple priorities.
- Customer service ticketing system
- Strong customer orientation and ability to build relationships.
- Excellent interpersonal and communication skills.
- High performance teams and a strong team player.
- Commitment to company values.
- Computer proficiency.
- Ability to analyze data to determine fact-based root causes to find lasting solutions.
- Microsoft Office Suite.
Physical Demands, Equipment, and Machinery
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone.
Work Environment
The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Sometimes this job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasional travel may be required.
Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason.
Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.
Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.
An Equal Opportunity/Affirmative Action Employer—M/F/D/V.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
