Job Description: Telecommunications Installer and Maintainer
Reports To
System Administration and Installation Manager
Position Summary
The Installer/Maintainer assists the System Administration and Installation Manager with the installation of equipment and systems managed by IQ Machines at client properties. The Installer/Maintainer will work closely with the equipment configuration and service departments make sure that installation and testing tasks are completed in a timely and professional manner, and that systems and equipment maintained by IQ Machines are monitored and accessible. The position will require extensive travel to IQ Machines client properties nation-wide; up to 60%. This is a fast-paced position requiring flexibility due to ever changing construction and service schedules. When the Installer/Maintainer is not traveling, they will assume a role in the service department responsible for help desk trouble tickets. Installation work and service shifts will require work over weekends. This is a salaried position.
Responsibilities
The primary responsibility of the Installer/Maintainer is to travel to IQ Machines client properties and install telecommunications systems in a timely fashion. This responsibility typically follows a year-round construction calendar with peak season being February to August. In between installation schedules and to ensure familiarity with IQ Machines systems, the Installer/Maintainer will fill a role in the service schedule resolving trouble tickets. A summary of key responsibilities is as follows:
Install IQ Machines Systems at Nation-wide Locations
Monitor and Maintain Operation of Systems and Equipment Installed by IQ Machines
Participate in New Projects
General Responsibilities
Success Criteria
The primary success criteria for this position is customer satisfaction. More specifically, the
Installer/Maintainer is measured on the successful operation of the systems maintained by IQ Machines, and the effectiveness of the help desk to respond to client and resident issues. Success will be measured using:
Experience and Education Preferred
Experience and Education Required
Benefits:
Schedule:
Job Type: Full-time
Pay: $26,439.00 – $82,403.00 per year
Benefits:
Schedule:
Experience:
Willingness to travel:
Work Location: One location
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