Is it time to elevate your customer-service career?
If you are positive and enthusiastic about providing a first in class customer experience and committed to serving the community, then we are interested in getting to know you!
At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for a highly skilled call center specialist to join our collaborative team, managing a high volume of inbound and outbound calls.
The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution. He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction. CUSTOMERS.FIRST. ALWAYS.
What you’ll do:
At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for a highly skilled Tier 2 call center representative to join our team. Tier 2 Call center techs will be responsible for receiving inbound and responding to outbound calls, customer contacts including but not limited to voice, emails and online chat; providing information, technical advice and program guidance related to complex inquiries on Irby clients products and services including specialty products to residential and small business customers.
What you need:
Why join our Irby Team?
Our leadership cares about – and invests in – YOU. Our people are responsible for our success and have been since our founding in 1926.
Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $1.3 Billion in annual sales with over 700 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals.
EEO M/F/Disability/Veteran
#LI-JT1
Required Skills
Required Experience
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