Irish Boat Shop Hiring for Service Manager Job at Charlevoix, MI Full Time

: The Service Manager ensures the efficiency and productivity of the Service Department by leading a group of technicians and office staff. The Service Manager supports the overall goals and direction of the Company while ensuring excellent customer service.

Responsibilities

· Support the mission, core values, and culture of Irish Boat Shop in words and actions

· Identify big picture items and manage the details of the selected solutions

· Manage and oversee the service department’s daily operations to include leadership, scheduling, parts, customer contact, facility and equipment oversight, and finances.

· Oversee scheduling for 15-30 people and ensure each employee stays on track and works efficiently with their assigned job tasks.

· Oversee the project management and quoting process.

· Financial responsibility to include service labor margin and efficiency, storage capacity utilization, cost control, inventory management, and parts margin.

· Get out in front of problems and proactively reduce customer complaints and keep our current clients happy while building a positive reputation within the boating community.

· Identify and implement ways to contribute to the Company’s profitability.

· Take responsiblilty for regular, ontime, and accurate billing and keep unnecessary credits to a minimum.

· Work with HR to hire, train, coach, monitor, and review all Service Department personnel’s performance.

· Identify, schedule, and ensure prompt repairs, maintenance, and inspections on all buildings and equipment.

· Outline training requirements for Service Department personnel. Coordinate technical training and product knowledge requirements to ensure that all employees can adequately perform their assigned jobs.

· Keep accurate records and ensure that our manufacturer training requirements are met to ensure the maximum warranty reimbursement.

· Take responsibility for the implementation of processes that ensure safe, effective, and efficient work procedures.

· Review service reports for efficiency, quality, and customer satisfaction.

· Develop and foster strong interdepartmental relationships with Sales and Accounting. Treat and recognize the Sales Department as one of our most valued customers.

· Perform other duties as assigned.

Qualifications and Requirements

· Have a love for the marine industry and boating

· Demonstrate knowledge of technical skills to include mechanical, electrical, bodywork, and parts.

· Outgoing, detail-oriented, proactive, and self-motivated

· Make sound, reasonable decisions based on available information

· Ability to prioritize and juggle multiple tasks to successful completion

· Willingness to learn, advance, and be an active team member

· Three to five years of management experience preferred in the marine industry

· Be able to balance accountability and motivation with team members

· Demonstrated ability to communicate and interact positively with people

· Neat, clean, and organized at all times

· Proficiency in word and excel applications

· Ability to climb ladders and stairs, and lift 40 pounds occasionally, and get on/off boats of varying sizes

· Ability and willingness to work over 40 hours a week when needed, seasonally, and when required.

Job Type: Full-time

Pay: $65,000.00 – $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Have you been convicted of a felony or are there any felony charges pending against you? If yes, where and when and nature of offense.

Experience:

• Traditional Boatyard: 3 years (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location