JLL Hiring For IFM Regional Manager at El Monte, CA Full Time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

This position is a key leader on the Account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, and Occupancy Planning functions in Southern CA and Utah. This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.

Main Roles and Responsibilities

• Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client’s assets; Inspect properties as needed to determine condition and extent of service required
• Single point-of-contact for all regional service delivery
• Pursues everything with enthusiasm / energy, drive and a need to finish
• Promote a consistent service delivery across the account by partnering with the other HRPM’s
• Accountable for regional portfolio financial performance and adherence to budgets
• Develop and manage annual operating and capital expense (APP) budgets; Provide variance analysis and explanations to client using JLL reporting tools.
• Provides organizational guidance to the regional delivery teams within the Well Fargo portfolio
• Aligns the regional goals and objective with the CPG strategic objectives
• Thoroughly and critically assesses direct reports through a top-grading process to ensure right person / right role
• Motivational leadership to inspire teams to focus on service delivery excellence and innovation
• JLL regional relationship management leader with regional business units
• Develop property specific multi-year capital improvement project plans; Manage the process and projects to complete projects approved by the client
• Manage third-party contractors/vendors engaged in operating and maintaining properties
• Team with Strategic Sourcing Director to bid and contract for scheduled and operational maintenance and project services
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective
• Primary interface with client representatives.  Collaborate to determine client expectations.
• Ensures delivery of committed services and overall satisfaction with JLL performance
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
• Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score 95% or better on client satisfaction surveys
• Administer contract services including all major facilities operations such as management services, building maintenance operations, janitorial, grounds, security, moves, mail services food service, employee services and soft (office) services applicable at assigned sites.
• Ensures reliability of building infrastructure supporting operations by completing preventive maintenance (100% on time) and reactive work orders (95% on time)
• Ensure properties in the regional portfolio pass the JLL management, operations and financial audits
• Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Qualifications

• Bachelor’s degree or equivalent
• Minimum 10 years of industry experience either in the corporate environment, as a third party service provider, or consultant
• Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
• Experience working in union environments and with union work rules
• Work experience in Facilities Management with business emphasis
• Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality
• Drive superior performance through excellent people management
• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
• Deliver on regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
• Ensure understanding of contract requirements across the organization
• Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation
• Drive Energy savings and accurate energy data through PEERs, leveraging site teams
• Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals
• Strong financial acumen with background in successfully managing P&L outcomes
• Working knowledge of skilled trades and building-related systems
• Demonstrated safety leadership
• Familiar with project delivery process and capital planning functions

Any and all other duties and tasks assigned.

Estimated compensation for this position is:

13,000,000.00 – 160,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Hybrid –El Monte, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY

. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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