Journey Mental Health Center Hiring For Medical Assistant (220550) at Madison, WI  Full Time

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency’s belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers. 
 
It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.
 
Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us. 
 
Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.
 
You can read about the many benefits of working at JMHC on our careers page.

FOLLOWING IS ADDITIONAL INFORMATION:
The Medical Assistant reports directly to the Nurse Manager with overall supervision by the Medical Director.
QUALIFICATIONS
ESSENTIAL
Education/Licensure

• Associate Degree as a Medical Assistant

Experience

• Experience working with individuals who have mental health and/or substance abuse problems or other behavioral health issues.
• Knowledge of psychotropic medications.
• Ability to work collaboratively on teams with prescribers, nurses, counselors, and crisis service workers.
• Ability to work in collaborative relationships with a variety of disciplines and philosophies.
• Commitment to provide culturally sensitive, recovery oriented, and trauma informed services to diverse populations.
• Commitment to provide community-based services for persons with multiple needs and inadequate resources in addition to providing direct service.
• Excellent communication, time management and organizations skills.
• Ability to work both independently and as part of a team.
• Ability to be flexible and a creative participant in a changing system. 
• Possession of a valid driver’s license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle.

Typical Physical Demands
May require driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
Working Conditions
Proof of COVID-19 full vaccination series and booster vaccine(s) status, or non-vaccination status.
May require early evening hours depending on program and consumer’s needs.

PREFERRED

• Bilingual
• Certification/licensure as a Medical Assistant (CMA)

RESPONSIBILITIES
A. DELIVERY OF CLINICAL SERVICES

1. Ensure that services are culturally sensitive, promote principles of recovery, are trauma informed and promote consumer participation.
2. Work under the direction of, and with nurses, case managers, therapists, and prescribers to ensure that medication is integrated into consumer recovery plans.
3. Maintain contact with consumers to a degree sufficient to monitor and assess progress towards medication compliance.
4. Assess medical/ mental status and side effects and report observations back to the clinical team.
5. Contribute to the functioning of the Journey East nursing team, supporting and covering for other team members as necessary while engaged in nursing duties including answering the phones, monitoring the Journey East medication room, processing refill requests and medication evaluations from prescribers and perform nursing triage duties.
6. Participate in arranging crisis management services as clinically and programmatically appropriate and necessary.
7. Assist in the coordination of clinical, medical, and nursing services with those of other JMHC areas and outside agencies
8. Assist in problem resolution around clinical, medical, and nursing issues

B.  ADMINISTRATIVE

1. Participate in program meetings, training programs and other designated program functions
2. Participate in JMHC-wide training programs and community education as assigned
3. Complete all other assignments/duties as assigned by the Registered Nurse, Nursing Supervisor or Medical Director

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.