JPMorgan Chase Bank, NA Hiring for Operations Team Manager – Business Card Elite Job at Tampa, FL Full Time

As an Operations Team Manager, you will supervise the daily operations of a Business Lending team in a call center queue environment. In this role, this individual will be responsible for the following activities leading a team that review the Ink Premier business card for judgmental review for approving and setting the credit as well if declining using the proper adverse action reasons. In this role, this individual will be responsible for the following activities:

• Providing direct and professional feedback to the lenders relating to their loan quality and production
• Completing side by sides and decision reviews to assess lenders decision quality
• Minimizing risk to the bank while maximizing our ability to maintain profitable accountholders
• Managing to departmental service levels, production standards, and quality standard by analyzing daily MIS
• Complete and manage to weekly/monthly production targets
• Review daily, weekly and monthly reports to ensure teams consistency
• Ability to plan and prioritize.
• Complete ad-hoc projects as needed
• Position is contingent on passing required lending authority panel test

Additionally, this individual will help their manager to develop and implement strategies to improve loan quality by providing feedback regarding trends and making recommendations for revisions to credit policies and proposing ideas to close gaps on missed opportunities and/or process improvements.

• Leadership experience is required
• Prefer management experience
• Prefer lending or call center experience
• Prefer Experience / strong understanding of consumer and/or commercial lending involving credit reports or credit bureau analysis
• Excellent verbal and written communication skills
• Ability to provide coaching and talent development
• Ability to build strong partnerships
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
• Ability to work independently with a willingness to participate as a team member in a production environment
• Self-starter with strong initiative.
• College degree preferred

Hours of Operations are: Schedule can vary, department hours of operation are Sun-Sat 8a-8p EST

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
As a part of our ongoing commitment to health and safety, our workforce is expected to observe COVID-related rules in place, including locally-based requirements. JPMorgan Chase will consider accommodation requests.

Work Location: One location