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Full Job Description
JOB DESCRIPTION
Connected Commerce is the newest line of business within Consumer & Community Banking and represents Chase’s goal of becoming a valuable companion through every stage of the customer journey – delivering compelling reasons to start the discovery process with Chase and partnering to deliver unique experiences and unmatched value. Organized around six interconnected pillars – Travel, Dining, Offers & Shopping, Lending Innovation, Payments, and Benefits & Rewards – Connected Commerce showcases Chase’s relevancy in arenas beyond traditional financial services.
The Senior Associate will assist Brand Leads across the Brand Innovation team in the development and execution of new and exciting marketing campaigns across the Connected Commerce line of business. They will be responsible for driving the day-to-day operations of executing creative initiatives, as well as contributing to strategic branding decisions across various products and features. They will also play a central role in managing agency partners in the ideation and execution of upcoming programs to achieve the short and long-term business objectives across Connected Commerce.
We are seeking a candidate who is passionate about brand management, advertising and executing campaigns to schedule, scope, and budget. They are someone who proactively pushes new thinking, can articulate a creative vision and provide guidance, and has strong attention to detail and project management.
Job Responsibilities:
The role requires working collaboratively across multiple stakeholder groups, including marketing leadership, internal partners and external agencies to help design effective brand initiatives from strategic development through execution.
- Be a strong contributor in the development and execution of brand marketing plans, including assessment of critical issues and the recommendation of strategic and tactical solutions
- Become an ambassador for the Brand team, being the point of contact for agency team members and brand partners that collaborate on an assigned project, directing teams on next steps and socializing key milestones to be met
- Champion marketing strategies throughout finance and legal discussions, building a strong case for the power of our work, and proactively guiding projects through the systems that will ensure a smooth delivery of brand and marketing priorities
- Become an expert storyteller, creating impactful presentations for meetings and key stakeholders including executive updates, line-of-business colleagues, and agency partners
- Immerse in the digital and mobile marketing ecosystem, becoming an expert in onboarding features that product teams want to have advertised via our mobile media and messaging framework
- Partner with marketing research to uncover key consumer insights and test creative ideas that will set inspiring direction for our world class creative agency partners to develop integrated, breakthrough advertising and messaging strategies
- Run point on assignments by creating project timelines, controlling the cadence of reviews and tracking of feedback/progress throughout the life of a project
- Support new and ongoing creative opportunities by taking ownership of creative executions from briefing and asset development through implementing tactics across channels
Required Qualifications, Capabilities and Skills:
- 4+ years of marketing / brand experience
- Knowledge of the creative process and strong instincts on how to create a plan of action that fits each project and brand initiative
- Strong organizational skills and experience managing multiple clients and internal teams in a highly matrixed environment.
- Proven ability to develop strong relationship with colleagues, internal / external clients and vendors
- Excels in a dynamic, fast-paced, fluid environment with ability to manage multiple initiatives simultaneously and perform under pressure within tight deadlines
- Experience working with photography, video, digital, social and other asset types
- Extremely organized and detail-oriented; a passion for process and organization
- Excellent writing and communication skills, including presenting
Preferred Qualifications, Capabilities and Skills:
- Strong interpersonal skills to create lasting work relationships and teamwork—is a collaborative team player who easily gains trust and support of peers
- Experience managing external agencies a plus
- Action-oriented nature and willingness to tackle challenges; pro-actively will seek opportunities
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
