KAMO Electric Cooperative Hiring for Network Operations Analyst II Job at Vinita, OK Full Time

**This position is located in Vinita, Oklahoma at KAMO Headquarters. In order to provided 24/7 Network Operation Center coverage the position is part of a shift rotation schedule**

KAMO offers an excellent benefit package including paid medical coverage for employee and eligible dependents. We offer an enhanced 401K program with an 8% base company contribution with an additional 6% match.

Summary/Objective

With minimal supervision, monitors the transport system and all customer services from the Network Operation Center, analyzes events and resolves or coordinates the resolve of all issues in a 24 X 7 environment with critical uptime requirements. Provisions services on a regional MPLS, DWDM and Next Generation SONET transport system. Maintains Enterprise routers, switches and firewalls. Performs administrative duties such as network troubleshooting, script execution and software patching and upgrading.

Essential Functions

• Monitor the transport system and all customer services from the Network Operation Center. Analyze performance degradations, conditions, alarms and events. Coordinate test and repair activities of appropriate internal or third party personnel and customers to ensure a timely resolution of all issues. Create, update and track service requests via ticketing system to fully document mitigation path of issues and outages.
• Configure transport network equipment, provision and document new and modified services, as well as coordinate performance acceptance tests prior to customer release. Maintain Enterprise routers, switches and firewalls.
• Administration of equipment configuration backups as well as operating system upgrades and patches.
• Coordinate all system maintenance activities between customer and internal or third party personnel. Prepare and send maintenance activity notifications for system modifications or repairs to customers or affected parties.
• Coordination of technical projects that frequently involve other groups within KAMO, KAMO member systems, vendors, and customers.
• Perform lab studies to test the interoperability between new and existing equipment, malfunctioning equipment, as well as perform general lab activities to maintain a sound knowledge base and to understand new technologies or equipment.

Knowledge

Should have general understanding of telecommunication theories that includes: MPLS, DWDM and SONET architecture, layer 3 routing, T1 hierarchy, multiplexing, reliability, latency and OSI protocols. The position requires general knowledge of routers, switches, firewalls, Ethernet, RSTP, VLAN switching, quality of service, and IP. Additionally, requires knowledge of POP and CO installation and wiring practices. Knowledge of transport system equipment hardware and software documentation and specifications. Test equipment operation and documentation. Locally generated documentation, such as spreadsheets and written procedures. IEEE standards and IETF RFCs.

Skills

Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook). Should have general knowledge of analyzing and troubleshooting Ethernet, MPLS, SONET, TDM and DWDM services and equipment. General understanding in the use of TDM, SONET and Ethernet test equipment. Must communicate information effectively, both written and oral. Must keep current with changing technology and industry trends.

Abilities

Need to be organized and a self-starter. Ability to communicate and coordinate ideas and concepts with peers, superiors and supervising managers. Must have good interpersonal skills to interact with all employees of KAMO, KAMO member systems and other utilities. Ability to manage outage events and coordinate the activities of technicians, contractors and customers. Communicate technical concepts to network technicians, managers, and customers in a fast moving environment. Critical thinking and listening skills and use of good judgment; awareness of actions in the NOC or in field locations that could cause potential service outages. Learn and understand extremely complex optical transport systems. Solve complex problems quickly and efficiently. Work alone or in a team environment. Complete highly involved projects under strict timeframes. Communicate efficiently and effectively with high levels of technical vocabulary. Create, read, and build from network design blueprints. Ability to plan, organize and prioritize time/workload to accomplish tasks and meet deadlines. Ability to adapt to changing business circumstances and handle multiple tasks.

Equipment

Effectively use equipment such as, but not limited to: SONET ADMs, Ethernet Routers and Switches, DWDM Nodes, DS1, DS3, OC3, and OC12 Test sets, DC Power Plant, Gigabit Ethernet and IP Test sets, Optic Power Meter, Optic Light Source, Optical Time Domain Reflectometer, Network Analyzer, Network Management Servers, and Volt Ohm Meter. Ability to effectively use equipment such as, but not limited to: servers, personal computers, laptops, computer testing equipment, calculator, fax, copier and scanner. May require the use of hand tools.

Experience & Education

Bachelor’s Degree in Networking, Telecommunications, IT or related computer science field is required. Equivalent industry experience may potentially be considered toward substitution of degree requirements. Requires three (3) to five (5) years of telecommunications experience designing, managing, and provisioning telecommunication networks involving IP, MPLS, DWDM, Next Generation SONET and Ethernet services.

Position Type/Expected Work Hours

This is a full time position with 24 X 7 X 365 weekend and holiday shift rotations. Requires the flexibility to work during emergency situations. Requires flexibility to work irregular hours for assignment completion.

Safety Sensitive

This is a safety sensitive job due to having control of KAMO firewalls affecting the operation of substations, field equipment and communication equipment. A safety sensitive job is one that includes tasks or duties that KAMO reasonably believes could affect the safety and health of the employee performing the task or others. Due to the safety sensitive nature of this job, a constant state of mental alertness is required and no substance (including, but not limited to medical marijuana) may be used by the employee in this position which may impair the employee’s ability to maintain said constant state of mental alertness.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor’s (Preferred)

Experience:

• Computer Networking: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)
• Network Troubleshooting: 1 year (Preferred)
• Firewall: 1 year (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location