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Overview:
Katzen Eye Group is Searching For A Patient Focused and Energetic Remote Part-Time Call Center Associate for Our Lutherville, Md. Call Center Office. (Must be a local candidate for consideration to allow for in house meetings and trainings). No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are heard and respected as well as clear career ladder opportunities.
Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.
Katzen Eye Group is Searching For A Patient Focused and Energetic Remote Part-Time Call Center Associate for Our Lutherville, Md. Call Center Office. (Must be a local candidate for consideration to allow for in house meetings and trainings). No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are heard and respected as well as clear career ladder opportunities.
Katzen Eye Group in Towson has an exciting career opportunity for candidates with either call center or a strong customer service background. We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career in customer service to the next level then this is the position for you. Katzen Eye Group was established in 1968 in Baltimore. Since that time it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Katzen Eye Group are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would throughly enjoy meeting with you and discussing our employment opportunities.
If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.
Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.
Responsibilities:
- Schedule appointments for patients
- Answer telephone calls promptly and in a polite and professional manner
- Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
- Schedule appointments correctly and follow appropriate guidelines and workflows. Review the appointment date, time, location, name of the doctor, the medical records request from the patient’s previous eye doctor, and the No Show fee with the patient
- Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment.
- Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
- Act as a liaison for the patients and the practice
- Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
- Use sound judgment when handling calls, particularly with upset patients
Understand when there is a need to escalate the call to a supervisor - Collect and process MVA from fees
- Collect balance payments over the phone
- Meet the average handle time of 3 minutes.
Qualifications:
- Previous verifiable call center and or heavy customer service experience required
In Turn We Will Offer:
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
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