KC PALLETS INC Hiring for Customer Relations and Logistics Manager at Schaumburg, IL Full Time

The Customer Relationship and Logistics Manager is responsible for leading the Logistics Department, managing client relationships and escalations, fulfilling orders, and liaising with the warehouse to ensure that deliveries are completed accurately and on time. The Manager is responsible for overseeing the work of the Logistics Coordinators and serving as an SME for the Logistics Department. Qualified candidates will have experience in transportation, logistics, and excellent customer service skills. This role requires a high level of communication via email, text, chat and over the phone to ensure all objectives are achieved. This is a hands-on position and successful candidates must be willing to roll up their sleeves, support the team, and model excellence.

Additionally, the Customer Relationship and Logistics Manager will:

• Ensure all shipments are processed accurately and on time
• Prepare and maintain reports on logistics activities
• Assist in the development of logistical plans, policies, and procedures
• Collaborate with internal teams to ensure customer satisfaction
• Communicate with suppliers, customers, and transportation companies to ensure smooth operations
• Resolve any issues or discrepancies that may arise during the transportation process
• Maintain accurate records of all logistics activities

Experience:

• Previous experience in a sales or customer service role is preferred.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• Excellent attention to detail and accuracy in data entry and record keeping
• Ability to transcribe and file documents efficiently

Company Description

We’re a rapidly growing family business looking to add a few dynamite individuals to our team. If you’re ready for your next adventure in a fast-paced, exciting work environment then we can’t wait to speak with you!

We’re a rapidly growing family business looking to add a few dynamite individuals to our team. If you’re ready for your next adventure in a fast-paced, exciting work environment then we can’t wait to speak with you!