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Job Description
Job Title: Account Coordinator – Exterior ServicesDepartment: Exterior ServicesLocation: US FLSA Classification: Non-exemptReports to: Operations Supervisor – Exterior ServicesStatus: Full-timePosition SummaryThe Account Coordinator is a key member of a client-centric operations team and ensures service delivery in a manner that meets or exceeds client expectations. This position is responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Account Coordinator is accountable to drive the customer service experience and is measured by performance metrics related to the assigned customer portfolio. Key objectives may be focused on exceptional service, customer retention, and quality assurance.Essential Duties and Responsibilities Job responsibilities include but are not limited to: Oversees a portion of a client account, or various client accounts. Follows all functional policies and ensures compliance to all standard operating procedures. Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made. Supports and executes the calendar of events from preseason preparations through post season shutdown for landscape and snow. Manages customer issues as they arise during day-to-day operations. Support and balance vendor sourcing to unify and increase profitability. Works in various customer portals, 3rd party systems and KBS proprietary technology. Helps identify procedural issues and trends and sharing examples of best practices with leadership. Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others. Performs other related duties as required and assigned.Additional Duties and Responsibilities Other duties that may periodically arise or at direct request of management.Knowledge, Skills and Competencies Knowledge of landscape and snow industry. Knowledge of Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint, and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.). Mathematical skills. Ability to analyze and disseminate data and create reports.Skills: Demonstrates excellent interpersonal, listening, and conflict management skills. Possesses adaptability, resourcefulness, ability to navigate varying requests, and stress tolerance. Has excellent communication skills, both oral and written. Ability to analyze problems and implement effective solutions. Superior attention to detail, data entry accuracy, and editing skills. Demonstrates superior time management skills, including sensitivity to urgent matters. Demonstrates honesty and integrity at all times. Ability to follow appropriate safety guidelines. Demonstrates ability to be flexible, prioritize tasks and responsibilities, and complete duties and projects within allotted time. Able to respond to change productively and to handle additional tasks and projects as assigned. Through actions and example, ensures that KBS values are fully incorporated into company customer and vendor interactions.Competencies: Communication skills Problem solving Detail-oriented Conflict resolution Integrity Business acumen Decision making Professionalism Results orientationEducational Qualifications/Job Experience RequirementsExperience Required:
- Prior experience in the landscaping and snow industry a plus
Education:
- Associates Degree in Business or industry related field is preferred
Working Conditions/Physical RequirementsThe working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Schedule: Regular weekly schedule: weekends or holidays as needed.Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand, walk, stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Environment: Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment. Lighting varies based on building requirements and may be adjusted within reason. Time constraints and related pressures to complete work are high. May meet customers at their areas of work (indoors or outdoors) in varying temperatures and related building and or landscape conditions.Job Type: Full-timePay: From $35,000.00 per yearSchedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location:
- Multiple locations
Work Remotely:
- Temporarily due to COVID-19
