Keolis Transit America Hiring for Operations Manager-Road Supervision Job at Las Vegas, NV Full Time

• Work well as part of a team

• Possess excellent communication and interpersonal skills

• Fluent in English with excellent written and verbal communication skills

• Customer-focused with the ability to inspire your team with commitment and enthusiasm

• Exercise good judgement and creativity in decision-making

• Interact professionally with all levels of KTA employees, client representatives, and community members

• Minimum (3) years in a supervisory role

• Bachelor’s Degree or equivalent experience

• Theories, principles, and practices of transit operations

• Operational scheduling experience

• Applicable federal, state, and local laws, rules, and regulations regarding transit operations

• Vehicle operations and safety

• Principles of training and development

• Manages the operations department to commence passenger services safely, on time, on budget and meeting the required contractual milestones.

• Assist with developing the annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed

• Report monthly to the relevant Manager on the department overall performance, encompassing all KeoLife pillars.

• Be Accountable for the department’s organizational safety performance

• Ensure all relevant statutory and regulatory safety policies are applied and adhered to

• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.

• Contribute to the safety culture through displaying exemplary safety oriented behaviors

• Manages team of Road and Terminal Supervisors

• Assists the Director of Operations in the day-to-day operational oversight of location operations

• Coordinates the dispatching, in-service monitoring and activities involved in daily transit operations

• Develops manpower requirements for Road and Terminal Supervisors

• Recommends and disciplines operations personnel to include separation of employment. Interviews necessary staff and completes complaint investigations

• Tracks and maintains attendance system and processes time off requests for the Road and Terminal Supervisors

• Monitors and evaluates operation activities, including all Key Performance Indicators to minimize missed service, service interruption and liquidated damages

• Accountable for the planning, delivery, and continuous improvement of the passenger service delivery, as specified by the General Manager and/or client.

• Work in collaboration with our client and our communities to plan and deliver special event services

• Provide up to date detour and stop closure information to the Keolis team, our client and our communities

• Accountable for the department’s overall customer experience

• Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience.

• Lead a customer-oriented culture where all staff ‘think like a passenger’

• Assure the investigation, response and procedure improvements occur as they relate to customer comments.

• Set the tone of leadership throughout the department through implementation of the Keolis management principles

• Lead an engaging culture where everyone is able to work to their full potential in the aligned delivery of the business objectives.

• Build the talent pool to ensure future capability to deliver the organizational business plan

• Lead the Union relationship:

o Understand and monitor compliance to the CBA

o Manage union relationships to be productive and enable win-win outcomes.

• Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount.

• Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement.

• Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process.

• Monitor and manage costs of the organization to ensure delivery against the authorized budget.

• Drive financial improvement across key drivers of performance:

o Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage

o Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement

o Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance

• Accountable for the quality of relationship with client

• Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’.

• Represent Keolis to local public transport agencies and private entities to build Keolis market reputation