Kforce Hiring for Telecom Engineer Job at Miami, FL Full Time

Key Tasks:

• Telecom Engineer will support end users and actively working on tickets; Corresponding with and reaching out to end users directly
• Troubleshoot Phones issues and participate in escalation calls with support vendors
• As a Telecom Engineer, you will know when to engage vendor and triaging the call be an intermediatory with end user and support vendors teams
• Vendor coordination and escalation
• Perform MACD change tickets
• Participate in various projects, new installs support and migration
• Participate on upgrades and verification calls. (Usually after hours)
• Customer support and ability to provide clear guidance
• Telecom Engineer will mentor and train peers, end user customer as necessary
• Monitor ticket queue and timely manner ticket resolution

REQUIREMENTS:

• Experience knowledge and support for the following products Cisco UC (CUCM; CUC; WebEx Control-hub; WebEx-CC; Calabrio recording; Informacast Paging; Cisco Voice CUBEs)
• Ability to recommend and provide feedback for future enhancement to the telephony system
• Experience with Imagicle would be a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.