Kindred Communications Hiring For Advertising And Digital Marketing Account Manager (early Career) at Newton, MA, United States Full Time

Job Description

Are you an early career professional and gained some great agency experience and ready for your next adventure?The Junior Account Representative/Customer Success Manager is responsible for developing customer relationships that promote customer satisfaction and growth. Qualified individuals will work closely with customers to ensure adoption of the advertising platform, promote usage and ensure overall satisfaction with the products and services purchased by the customer.This role will also help customers plan and understand the best ways to utilize the software platform based on the customer’s business needs or business plans and educate customers on the flexibility and capabilities of their software. Candidates must be capable of juggling multiple cross client priorities to ensure overall objectives/deliverables are being met in a timely manner in addition to managing expectations both internally and externally.Your role

• Help build the client onboarding process and ensure that an excellent client experience, including updating processes to reflect ongoing client feedback;
• Manage US clients
• Grow revenue and scope of work with existing customers
• Build client’s knowledge of the product and improve their usage of the platform
• Build data-driven creative strategies
• Manage senior external stakeholders and build meaningful relationships (clients, media agencies, Google and Facebook reps)
• Manage Campaign Managers and other internal teams to onboard clients and deliver amazing campaigns on time
• Oversee the customer lifecycle and ensure organizational alignment to proactively drive adoption and usage of the platform.
• Align customer objective to a success roadmap, advise on digital creative best practices and ensure executive alignment to drive organizational maturity

Who are you?

• You have a minimum of 1 years in a CSM role or Account Management
• You have 1 year of advertising agency experience
• Passion for customer service and relationship building. Desire to thrive in a fast-paced, constantly changing, results driven work environment

• You have a high level of communication and networking skills.
• You can take complicated concepts and share them in a simple way with others
• You are driven to make your mark on the industry and progress quickly

• Customer and team-focused, delivery-oriented; motivated, and values honesty

Job Type: Full-timePay: Up to $65,000.00 per yearBenefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Newton, MA 02458: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Martech: 1 year (Required)
• Advertising Agency: 1 year (Required)

Work Location: One location