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Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl’s customers. Responsible for meeting both the in-store and online customer’s needs.
ACCOUNTABILITIES
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Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes we Can policy efficiently resolving customer’s questions and requests
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Able to learn and adapt to current technology to assist customer needs
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Responsibilities include truck unload, sign and price changes, replenishment and fulfillment processing to in store and online customers
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Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders
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Adheres to all safety rules and regulations
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Flexible and willing to cross-train and work in other areas of the store, as needed
QUALIFICATIONS
REQUIRED
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Ability to lift 50 pounds on an occasional to frequent basis
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Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
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Adherence to Kohl’s policy and procedures
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Regular attendance
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Effective verbal and written communication skills
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Basic math and reading skills, legible handwriting and attention to detail
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Ability to work as part of a team and interact effectively with others
PREFERRED
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Prior retail experience
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Comfortable with the use of technology consistently while performing the required tasks
