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Human Resource

KSM- Securian Financial Group Hiring for HR Service Center Sr. Representative at Saint Paul, Minnesota Full Time

Job Description

The HR Service Center Sr. Representative is responsible for delivering accurate, high quality, personalized customer service to associates, candidates, retirees, people leaders, HR Business Partners and HR Centers of Excellence. Our representatives receive and respond to inquiries and transaction requests regarding HCM system, payroll, benefits, compensation, employee relations, talent acquisition, HR policies, and general human resources matters that ensures an exceptional customer experience.

Responsibilities include but not limited to:

  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.
  • Provides guidance to assist the employees, managers and HR with the self-service features of our HCM system and ensures that the inquiry is resolved.
  • Determines when appropriate to escalate situations to HRSC Leader.
  • Performs background research and follow-up activities needed to resolve requests that cannot be resolved at the time of initial contact. Conducts the necessary communications with functional specialists and outside vendors, as appropriate, to resolve the issue(s) and communicate results/findings with the customer.
  • Ensures that telephone calls, emails, chats and walk in contacts are responded to in a professional and timely manner. Administers HR policies and procedures that cover multiple functional areas.
  • Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
  • Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards.

    Qualifications:

  • Highly motivated self-starter with the ability to work independently and prioritize workload.
  • Strong communication skills, as well as effective listening skills with the ability to demonstrate patience, along with empathy to understand where employees are coming from.
  • Exhibits a positive attitude.
  • Experience with working on a team.
  • Excellent interpersonal and collaboration skills to work with different levels of business leadership, business users and functional teams.
  • Flexibility to handle changing work demands.

    This position has a hybrid working model at our Home Office building in downtown St. Paul, MN.

    Physical Job Requirements

  • Ability to utilize keyboard, mouse and computer for up to 8 hours per day
  • Ability to work at least 40 hours per week
  • Ability to utilize telephone for 2-4 hours per day
  • Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

    The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

    Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:

  • Generous paid time off. We want you to take time off for whatever matters most to you!
  • Tuition reimbursement program. We value continuous learning at Securian!
  • Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future.
  • Continuous opportunities for new challenges.
  • Variety of health plan options as well as dental and vision plans.
  • Paid maternity/paternity leaves.

    Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone (voice), 711 (telecommunications relay), or by email at .

    To view our privacy statement click here

    To view our legal statement click here
    PandoLogic. Category:Human Resources

    • Job Overview

    • Date Posted:
    • Job Title: KSM- Securian Financial Group Hiring for HR Service Center Sr. Representative at Saint Paul, Minnesota
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