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Job Description
Responsibilities
IT Technician Responsibilities:
• Setting up workstations with computers and necessary peripheral devices.
• Installing site specific software to ensure usability.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Providing support to users and being the users point of contact to work tickets entered into Service Now providing support and closure of tickets in a timely manner.
• Establishing good working relationships with all team members, departments and colleagues.
• Maintaining and updating technical documentation regularly.
• Ability to escalate issues to their management or team members when necessary.
Qualifications
IT Technician Job Description
We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
The ideal candidate will also have great troubleshooting abilities and attention to detail. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.
IT Technician Requirements:
• Associates degree in computer science or related field and/or 2+ years of experience in computer related field.
• Working knowledge of Windows 10 and Office 365.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Ability to work as a team and individually.
• Willingness to learn.
• Outstanding organizational and time-management skills.
• Working knowledge of imaging of computers is a plus.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere.
We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years
Corp! Michigan Economic Bright Spots
Crain’s Detroit Business Top Staffing Service Companies in Detroit
TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
Best of MichBusiness winner in HR Wiz
