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Duties
Check in patient (Verify contact information, patient signs HIPAA financial policy)
Scan in new patient documents (insurance card, insurance breakdown, health history)
Transfer records from previous dentist
Clean office
Answer incoming calls (First)
Reception area (Straighten magazines, prepare coffee & hot water)
Schedule all New Patients (either on phone or in person)
Confirm next day appointments
Review and import case reports from specialists. Scan into doc center. Make f/u appointment
Email x-rays or transfer of records to patient or new dental office
Send thank you cards for referrals
Send new patient welcome cards
Daily schedule accuracy
Coordinate lab case pick up
Check in lab cases and schedule appointment
Route slips
Get mail daily
If the candidate has previous front office dental experience, the following job duties may be assigned:
Insurance submission and electronic claims submission with appropriate supportive docs
Pre-authorization for VA treatment and payment submission. F/U on payments. Track all pre-authorizations.
Track preauthorization’s for non-VA patients. May schedule f/u appointment.
Daily Schedule accuracy
Run report “Procedures not attached to insurance” twice weekly and complete necessary tasks
Go over treatment plan with patient
Clean up and prioritize treatment plans
Accurate checkout with correct fees and supporting documents
Check out patient (Confirm services rendered are accurate, fees correct, etc) (
Collecting payments from patients upon check-out
Run unscheduled treatment report; follow up with patients
Recall
Continuing Care
Verify insurance online
Track inventory of front office materials
Job Type: Full-time
Pay: $16.00 – $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
COVID-19 considerations:
We are following all CDC, OSHA, Oregon Dental Association and local Deschutes County Health recommendations.
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- Computer skills: 2 years (Required)
Work Location: One location
