Lafrance Hospitality Hiring for Operations Manager – Marriott at Lowell, MA Full Time

Join us at Courtyard by Marriott Boston Littleton located just minutes from Lowell. We are excited to be adding a new Leader to our team.

We are looking for an Operations Manager at this fast paced hotel property.

As an Operations Manager you will work closely with our hotels Assistant General Manager to ensure the smooth operations of the hotel. This is a great opportunity for someone who is ready to take the next step in their hospitality career and we are eager to support the selected candidate in achieving goals to grow within our company.

This position will allow you to gain experience in all areas of hotel Operations & requires the flexibility to do so based on the properties needs.

Responsibilities:

• Operate both the Front Desk and Property Bistro
• Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
• Assisting in Brand standards & training new associates. Will provide coverage at the Front Desk as needed
• Assist with property Bistro & Kitchen operations as needed
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly
• Ensure teams compliance with Marriott and Lafrance standards
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns
• Manage the housekeeping/laundry department as well as some housekeeping responsibilities as needed
• Work with other departments to ensure operations are running smoothly in tandem with one another

Schedule: Primarily PM shifts can vary based on property needs. Must have weekend availability

Requirements

• Prior brand hotel experience preferred
• Must have 1-3 years hotel hotel experience
• Detail oriented with emphasis on building guest relationships
• Must be available to work a flexible schedule

Benefits

• Full Time Benefits : Health & Dental Ins.,PTO & 401K Matching
• Brand Wide Room Discounts
• Company Wide Room Discount Program
• Annual Review Program
• Extensive Room for Growth
• Paid Training