The Domestic Operations Dispatcher contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by assisting customers to control their flow of supply chain raw materials, works-in-progress, and finished goods, and ensuring customers’ pickups and deliveries are completed as required with no damage. The Operations Dispatcher is ultimately responsible for the outcome of customer shipments, i.e. meeting customer expectations of pick up, delivery, and pricing.
Activities can include front-line support, daily compliance tendering, negotiating carrier rates, understanding customers’ rate contracts, rating shipments with agreed-to-tariffs, ensuring customer contract rates are correctly applied, and obtaining proofs of delivery. Activities as well as work hours may fluctuate in response to daily demands and the needs of the department. A Dispatcher may be responsible for any or all of these activities depending on previous experience and/or performance in the department.
Based on experience and competency, a Dispatcher may be assigned a “lead” role in handling one or more accounts.
Key Outcomes Expected
Ensure customers’ shipments meet pick up and delivery expectations according to customer requirements without damage:
Manage the relationship with carriers to ensure the most effective and efficient delivery of customer goods:
Establish and promote a positive relationship with customers and Langham sales staff:
Represent Langham Logistics:
Critical Skills, Knowledge And Behaviors
Education And Experience
Physical Demands and Work Environment
Must be able to work proficiently with computers and other office equipment. Will spend majority of time sitting working on computers and telephones. Work is performed in an office environment.
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