Laser Facility Management Hiring for Operations Manager – Experienced in Facility Management Job at Remote Full Time

At Laser, we create “Peace of Mind” by consistently delivering to expectations. By taking 100% responsibility for each step of the management process. We control the communication, timing, quality, and cost of each job. We and our vendor partners keep our client’s facilities in tip-top condition thus maintaining the highest possible brand standards and experience for all.

Our business is highly dynamic and demands a superior can-do attitude, problem-solving and relationship-building skills. We are committed to your personal and professional development and growth. You are expected to bring your best each day and we will give it right back to you.

We are seeking a Operations Manager with previous national 3rd party facility management experience to take charge, thrive, and assist assigned accounts and team members while delivering exceptional customer service.

Responsibilities:

• Responsible for the overall success and development of assigned team members and accounts.
• Support the broader organization to ensure revenue retention and organic growth of assigned customers
• Work within our CMMS to enter, manage, and complete work orders within SLA’s.
• Retain and increase the profitable penetration of existing accounts
• Establish, maintain, and grow strong relationships with decision-makers at assigned customers
• Keeps informed on new products, services, and other general information of interest to customers
• Stays informed of customer business opportunities, account changes, current conditions, future prospects, and competitive landscape to protect revenue from competitors
• Develop and maintain technical expertise related to the company and industry
• Present and sell price changes as needed
• Manage, train, and develop assigned Account Managers & Account Coordinators

Qualifications:

• Team management experience is required.
• National 3rd party facilities management experience required
• Must be willing to get into the weeds daily with assigned team members.
• Demonstrated account management, and people management skills
• Ability to translate strategy into tactical implementation and to motivate people to execute the strategy
• Able to effectively call on all levels of the customer hierarchy and multiple functions
• Ability to analyze information and effectively communicate to customers and all levels of the organization
• Demonstrated ability to work collaboratively with and influence peers and management
• Able to direct a cross-functional team to work in concert to deliver goods and services
• Strong interpersonal, communication, presentation, and organizational skills
• Strong ability to build effective relationships
• Highly responsive and resilient
• Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment
• Bachelor’s Degree is preferred but extensive work experience would be considered
• Must be able to work in an office environment, independently, and as a team player with others.

Competencies:

• Honesty/Integrity – Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Organization and planning – Plan, organize, and schedule in an efficient, productive manner. Focuses on key priorities.
• Aggressiveness – Moves quickly and takes a forceful stand without being overly abrasive.
• Follow-through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new ideas to the company.
• Enthusiasm – Exhibits passion and excitement over work
• Persuasion – Demonstrates the ability to get others to perform

Laser Facility Management is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Benefits:

• Medical, Dental, Vision, 401K (we match), Life Insurance, Short Term Disability, and so much more!
• Monthly bonus opportunity

Job Type: Full-time

Pay: $75,000.00 – $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: Remote