LCS Hiring for Regional Operations Manager Job at Arizona Full Time

This role requires proof of COVID-19 vaccination or an approved exemption as a condition of employment.

The Regional Operations Manager (ROM) has comprehensive responsibility for managing a business group of LCS-managed communities, including overseeing the management of current facilities and developing its people while maintaining company standards for quality and service to clients, as well as upholding The LCS Principles.

Reports to Senior VP/Managing Director of Operations Management or Director of Operations Management (DOM). Supervises two or more Executive Directors/Administrators of LCS-managed communities. The region of responsibility will be West Coast-based communities and this person must be located in the western region of the United States.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

• May be expected to assume interim assignments on special projects (i.e.: 30-day interim Executive Director/Administrator position, operational audit, etc.)
• Directs the overall management of two or more LCS–managed communities.
• May have some direct facility management responsibilities.
• Assists Executive Directors/Administrators so that facilities meet budgets for operating expense, operating revenue, and occupancy.
• Improves quality of service and resident satisfaction in facilities. Acts as the LCS corporate representative to the communities s/he oversees.
• Maintains quality services for residents at the level established by the Board of Directors/Owners.
• Develops a positive professional relationship with residents, Board of Directors/Owners, professional organizations, community groups, and other appropriate publics.
• Meet regularly with Board of Directors/Owners to report on operational issues. Maintains responsibility for the relationship.
• Identifies and is responsive to problem situations and opportunities for improvement.
• Makes decisions consistent with goals and objectives of LCS and the community/communities.
• Selects, evaluates employees and deals with performance issues effectively.
• Recommends and/or selects qualified, competent Executive Directors/Administrators and other staff.
• Projects staffing needs accurately and makes appropriate assignments of personnel.
• Thoroughly appraises performance of employees who report directly, and ensures that subordinates thoroughly appraise LCS employees who report to them.
• Addresses problems of inadequate or marginal performance promptly and directly with the individuals involved.
• Establishes training and development plans with employees; monitors their progress.
• Ensures that new employees receive adequate orientation and training.
• Recommends training/development activities to meet subordinates’ needs/stretch their capabilities. Helps subordinates assume responsibility for their careers.
• Prepares employees for increased responsibilities; contributes employees for other business unit and LCS assignments.
• Creates conditions under which subordinates feel ownership for results and are empowered to take action. Shares management ideas, gains input, and involves employees in decisions affecting them.
• Provides employees with the information they need to do their jobs and to feel a partnership with the organization.
• Provides on-going performance feedback and coaching.
• Takes initiative and works cooperatively as a team member to promote harmonious relations with other LCS-managed communities in the business unit and within the Operations management division.
• Brings ideas and important matters to attention of Sr. VP/DOM or DOM.
• Acts in accordance with corporate standards, operating procedures and division policies that govern successful life care management.
• Supports and works toward achievement of corporate goals; ensures that subordinates understand and follow corporate guidelines. Informs Executive Directors/Administrators of corporate policy changes and communicates significant project activity to the Sr. VP/DOM or DOM.