What is the Technical Account Manager Role?
The Technical Account Manager (TAM) at LeanDNA operates in conjunction with the Customer Success team to ensure our customers successfully engineer LeanDNA into their existing workflows and start generating savings as quickly as possible. The TAM works with customers to establish new workflows and metrics to help them achieve their goals. If a customer requires unique metrics and/or analytics that are not directly available in LeanDNA, the TAM will help them close these gaps whenever possible. As a TAM, you will work closely with the customer’s senior management to ensure LeanDNA is driving improvements in their KPIs and delivering savings. You’ll leverage your expertise in supply chain management, data analytics and Lean principles to provide our customers with solutions tailored to address their unique objectives.
As a TAM, you are very familiar with ERP/MRP systems and supply chain theory. Beyond theory, the ideal candidate should be very familiar with ad-hoc data analysis techniques (pivot tables) and have some exposure to one or more data analytics tools (Tableau, Qlik, PowerBI, etc.).
In addition, the TAM is a proven change agent that is familiar with Lean principles including Lean project management (DMAIC), value stream mapping, and kaizen events. Prior Lean process implementation and/or consulting experience is highly beneficial.
Responsibilities:
Skills & Experience:
Nice to have
Must be legally authorized to work in the U.S.This is a remote position.Job Type: Full-time
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