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Job Description
Ledcor Employee? Apply internally in Workday.
Description Job Summary: As a full-time Field Operations Technician III, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on various Nortel, Fujitsu, Alcatel, and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR). Essential Responsibilities: Provide high-level customer service, ensuring that any escalations or concerns are addressed professionally
Drive to and from customersxe2x80x99 business locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc.
Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner
Operate equipment and vehicle in a safe manner, ensuring adherence to Ledcorxe2x80x99s safety program
Interact with customers professionally and courteously to ensure that their work orders are completed as requested
Troubleshoot technical issues such as installing cable runs, swapping out cards, installing data circuits for internet connections
Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders
Ensure vehicle, test equipment, and tools are maintained in excellent condition Skills: 5 plus years of previous experience in telecommunications, business installation, and service for electronics and appliances, security, cabling
Ability to test, measure and troubleshoot fiber optic networks
Strong MS Office skills in Word & Excel
A positive, xe2x80x9ccan-doxe2x80x9d attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction
Strong communication skills, both written and verbal
Self-Motivated and able to prioritize and organize workloads with little direction Preferred Skills: CompTIA A+ certification or Network +
Cisco Certification
Fiber Systems Certifications
Education: Degree/Accreditation from a technical school in telecommunications or equivalent technical training
Requirements: Must have and maintain a valid state driverxe2x80x99s license
Successful completion of pre-employment screenings including background and drug & alcohol
The ability to work on call, evenings, and weekends as required
Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 51 pounds), working at heights (15 to 25 feet above the ground), in confined spaces (attics and crawl spaces), and in all types of weather conditions (rain, snow, heat, etc.) Ledcor Offers: A competitive Total Compensation includes base compensation, performance bonus, overtime, paid vacation and sick leave, and a company vehicle. More info about our benefits.
Our True Blue team xe2x80x93 a culture of safety, teamwork, and caring for each other. Watch Our True Blue video. Additional Information: Company Description Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now! Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via
email . For more information about Ledcorxe2x80x99s Inclusion and Diversity initiatives, please visit our
I&D page . All applicants must be able to show proof of eligibility to work in the United States.
E-Verifyxc2xae is a registered trademark of the U.S. Department of Homeland Security
Link to:
https://www.uscis.gov/e-verify Date Posted
Jan 4, 2023 E-Verifyxc2xae is a registered trademark of the U.S. Department of Homeland Security
., Des Moines, IA, United States
