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POSITION SUMMARY
Job Description: Responsible for being the liaison between Leech Lake Gaming and its current and potential new guests. Accept ownership for effectively satisfying guest’s requests & inquiries and assist in resolving guest’s complaints and issues. Keep customer satisfaction as the core of their behavior.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
- Manage large amounts of incoming calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Booking of hotel room reservations and upsell when opportunities arise.
- Execute event and concert ticket sales.
- Coordinate RSVP’s for marketing functions.
- Confirm requests for direct mail comped tickets.
- Communicate with management regarding issues pertaining to their department.
- Correctly answer all questions regarding current and upcoming promotions & events
- Maintain weekly call log.
- Attends all mandatory meetings and training.
- Maintains confidentiality at all times.
- Is sensitive to Native American Culture.
- Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
- Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
- Performs other duties as assigned.
